CX Icons: Shep Hyken
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. In 2008 Shep was inducted into the National Speakers Association Hall of Fame for lifetime achievement in the professional speaking […]
