Enjoy our latest and greatest Case Studies

Check out our latest case studies to see how we’ve helped our retail partners optimize their CX and increase ROI as a result.

Transforming Blacks Outdoor’s CX Program

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Understanding your CX by Department
“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible”
Five Below
Analyzing Customer Loyalty by Segment
“Having a view of our entire customer base (not just loyalty members) is truly a revelation – only TruRating provides that.”
Longo’s
Unlocking the behaviors to create legendary guest experiences
TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has
Bealls
Testing customer response to a new store layout
“TruRating gave us insights into our new store format in just a matter of weeks – we could clearly see the improved performance, and the volume of data meant knew we could trust what we saw.”
New Balance
Identifying and fixing a drop in C-sat
“The ability to use heatmaps to really understand performance down to a granular level is a huge advantage for our store teams and our customer experience strategy”
Longo’s
Understanding the relationship between online & in-store buyers
“The ability to ask questions about the online experience in-store (and vice versa) provides a unique snapshot of customer sentiment we previously couldn’t capture.”
Nutrition Warehouse
Mitigating a safety crisis during Covid
“The data is truly actionable in way that you don’t always see – when you’re collecting this volume of feedback, customer-centricity becomes a given”
Five Below
Managing an effective re-branding
“With TruRating Online we collect more than 80K ratings every week from nearly 50% of our customers”  
Trent Gillaspie
Senior Product Manager, Customer Experience, Finish Line 
Helping to understand a globetrotting customer base
Helping to Understand a Globetrotting Customer Base
Longo’s

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