Case Studies

Case Studies

Understanding your CX by Department. Discover how retailers are using TruRating to improve their business with better customer insights.
Analyzing Customer Loyalty by Segment. Discover how retailers are using TruRating to improve their business with better customer insights.
Unlocking the behaviors to create legendary guest experiences. Discover how retailers are using TruRating to improve their business with better customer insights.
Testing customer response to a new store layout. Discover how retailers are using TruRating to improve their business with better customer insights.
Identifying and fixing a drop in C-sat. Discover how retailers are using TruRating to improve their business with better customer insights.
Mitigating a safety crisis during Covid Discover how retailers are using TruRating to improve their business with better customer insights.
“With TruRating Online we collect more than 80K ratings every week from nearly 50% of our customers”  
Delivering the ‘Ultimate Customer Experience’. Discover how retailers are using TruRating to improve their business with better customer insights.
Discover how Monsoon Accessorize used TruRating to improve CX, gather real-time insights, and deploy across 140 stores with zero IT disruption.
InMotion found a 38% ATV difference in product demo execution. See how real-time feedback revealed revenue growth opportunities.
See how Paradies Lagardère used TruRating to lift ATV by 10% and uncover a $1.8M revenue opportunity through better coaching.
See how Hanes Australasia used fitting room feedback and transaction data to uncover a 1% revenue growth opportunity through more consistent support.

Find more content curated just for you

TruRating for business

Take a more open approach to customer feedback

Request a demo

Connect with a TruRating representative for more information about our solutions.

You’ll be in great company...

Aldi-500x200 1

We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide