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Press

Press

Simon Hay Board Advisor TruRating

TruRating appoints detail data pioneer Simon Hay as board advisor 

Simon Hay joins TruRating as Board Advisor, bringing decades of retail data leadership from dunnhumby, Tesco and Kroger.
trucoaching

TruRating launches TruCoaching – turning frontline behaviors into daily, measurable performance gains

Learn more about TruCoaching, a breakthrough capability within our performance intelligence platform.
zipline and trurating

TruRating and Zipline announce partnership to bring customer insight and coaching into daily retail operations

TruRating and Zipline have announced a partnership designed to help store leaders act on customer insight more effectively.
jd sports canada

JD Sports Canada partners with TruRating to bring real-time shopper insight to every store 

TruRating is proud to announce that JD Sports Canada is now live with TruRating, joining JD Sports US in using real-time customer feedback.
forrester nrf europe

TruRating named in Forrester’s “2025 NRF Europe Innovators: Retail-Focused Tech Companies To Watch”

TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
one billion ratings

TruRating surpasses one billion verified customer ratings

TruRating, the retail performance platform helping brands turn everyday feedback into business results, has reached a major milestone: over one billion verified customer ratings collected at the point of experience.
ocean state job lot

Ocean State Job Lot partners with TruRating to advance customer experience and operational excellence 

TruRating is proud to announce a new partnership with Ocean State Job Lot, a retailer renowned for its “adventure shopping” experience.
CardRates-x-TruRating-Image

TruRating delivers one-touch customer feedback at the point of sale to surface actionable business data

In a Nutshell: Georgina Nelson brought her training in psychology and a role as a consumer advocate into discussions with her father about how to retain brick-and-mortar customers in the face of online encroachment. She realized the existing methods to assess customer experience were intrusive, unscientific, and probably counterproductive.
pharmacy self checkout

Insights from the NACDS Annual Meeting on the Evolution of Retail Pharmacies

The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.
500 Million Ratings

Half a Billion Ratings for TruRating, the Customer Feedback Platform That Was ‘Never Supposed To Happen’

ATLANTA, GA / ACCESSWIRE / May 23, 2023 / TruRating, the world's fastest growing, most representative and trusted consumer ratings platform, today announces a milestone half a billion pieces of feedback collected worldwide.
George

Insider Interview – Cathy Hotka & Georgina Nelson

Ahead of NRF, Georgina catches up with Retail Insider extraordinaire Cathy Hotka.
Quorso-Press-Release-Header-Image

TruRating announces partnership with Agile Store Ops experts Quorso.

In a move that will make it easier for retail stores to monitor and react to their customers' in-store experience Quorso the Agile Stores app, has partnered with TruRating. 
atv guide

How to get your frontline to think “sales”, not just “service

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Aldi-500x200 1

“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide