Insights from the NACDS Annual Meeting

May 7, 2024

Insights from the NACDS Annual Meeting on the Evolution of Retail Pharmacies

The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.

“The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.” – Gareth Johns, Chief Data Officer, TruRating.

The retail pharmacy industry is at a crossroads, reevaluating its identity and future amidst various challenges and opportunities. The adoption of self-checkout kiosks, aimed at improving efficiency and reducing costs, prompts a closer look at customer perceptions and experiences.

Dive into the retail pharmacy world with insights from TruRating’s Chief Data Officer, Gareth Johns and other industry experts on the Drug Store News site. Discover new changes in service offerings and shopper preferences, including Gareth’s insights into the latest trends in self-checkout. Don’t miss out—read on to stay ahead in retail innovation.

Do you currently have a self-checkout system in your stores? TruRating offers a POS Survey solution that allows you to gather customer feedback at the checkout, helping you learn more about their experience. Book a demo today to discuss how we can assist in unlocking customer insights.

May 7, 2024

Insights from the NACDS Annual Meeting on the Evolution of Retail Pharmacies

The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.

May 1, 2024

Phygital in retail — bridging the gap between physical and digital CX

Discover phygital in retail: where physical & digital merge for immersive CX. We discuss examples and strategies you can implement.

April 11, 2024

CX is dead, long live CX. Why the next generation of retail leaders need to embrace Open CX.

Embrace the new era of retail CX, where transparency, personalization, and real-time feedback elevate brand-consumer interactions.

March 28, 2024

Webinar | The launch of Open CX with guests Fortnum & Mason

Customer experience in retail just isn’t working. You’re hearing from your angriest 1% of customers. They’re skewing your decision-making and not helping generate ROI. And worst of all: they still go online and trash your business. During exclusive webinar, we unveiled a better way of doing things: Open CX.

March 26, 2024

The Open CX Manifesto: Welcome to Customer-Centricity Made Simple

You feel it, right? The current approach to customer feedback is fundamentally broken. You’re only hearing from your angriest, loudest customers. They’re making you chase after issues you can’t quantify. And after all that – these customers can still go online and trash your business. Whatever department you’re in – from ops to CX – it seems being customer-centric is a lot harder said than done.

March 23, 2024

5 takeaways from Shoptalk 2024 – POS feedback, retail media, and the rise of Open CX

TruRating hit Las Vegas last week for Shoptalk 2024, the annual gathering of retail and CPG leaders. Our CEO Georgina Nelson took to the stage to unveil Open CX, a new, better way to do customer experience. And unlike the old Vegas motto, we’re going to tell-all about what happened there…