Ask one quick question, from a rotating set, at any touchpoint – all with TruRating Flex. Generate insights fast, and cross-reference with feedback gathered at point of sale. And put the power into your consumers’ hands with optional follow-ups. This is omnichannel, the Open CX way.
Pinpoint experience gaps pre- or post-purchase, and discover where you could do more to drive conversion and loyalty.
Take insights from across the customer journey and validate with your payment terminal feedback, all to quantify the ROI of making a change.
Follow up with consumers who want you to do so, and see how you’re doing with NPS scores at each touchpoint in a single dashboard.
Give your customers a feedback experience they love
Reach your customers, across all channels
Connect feedback to basket size, conversion and repeat visits
Integrate easily at any pre- or post-transaction touchpoint
Put your customers in the driver’s seat with optional follow-up
Uncover trends and sentiment from open-text feedback
Our Flex technology is ready to help your entire organization solve its biggest challenges. So, what do you want to know?
Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.
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