Ask one quick question, from a rotating set, at any touchpoint – all with TruRating Flex. Generate insights fast, and cross-reference your omnichannel feedback with responses gathered at point of sale. Plus, put the power into your consumers’ hands with optional follow-ups.
Pinpoint experience gaps pre- or post-purchase, and discover where you could do more to drive conversion and loyalty.
Take insights from across the customer journey and validate with your payment terminal feedback, all to quantify the ROI of making a change.
Follow up with consumers who want you to do so, and see how you’re doing with likely to recommend scores at each touchpoint in a single dashboard.
Give your customers a feedback experience they love
Reach your customers, across all channels
Make it easy to give feedback with a simple tap of the phone, using NFC-powered tech
Integrate easily at any pre- or post-transaction touchpoint
Put your customers in the driver’s seat with optional follow-up
Uncover trends and sentiment from open-text feedback
Our Flex technology is ready to help your entire organization solve its biggest challenges. So, what do you want to know?
Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.
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TruRating captures verified customer signals at the moment of purchase and turns them into consumer intelligence you can act on. Across every store, location, product and channel. Over 1 billion signals captured and counting.
“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”
ALDI
“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”
JD Sports
“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”
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