Retail Experience Platform
Data your digital teams can truly believe in...
Meet our customers
Understand the ROI of e-commerce changes
Capture feedback for e-commerce at the online checkout with a 43% response rate along with valuable transaction data. Measure the ROI of e-commerce initiatives and target questions based on specific pages visited, products purchased, or logged in, loyalty, and high-spending customers.
Collect feedback from any web page
Gather customer feedback from any website page with our Always On solution. Our flexible solution allows customers to respond to a question and provide feedback from all points of the customer journey.
AI analysis to drive action and next steps
Get the most out of every piece of customer feedback. Our AI-driven analysis dives deep into qualitative feedback to identify customer sentiment for key themes and subthemes, and recommend new qualitative questions, helping you stay ahead of customer needs.
Intelligent questions
Trigger intelligent questions using real-time data to ask the most specific and relevant questions to your customers.
Boost Spending
Analyze the user issues that are impacting basket size and transaction value.
Always On
Gather feedback from all parts of the journey.
AI-powered text analytics
Uncover trends and sentiment from open-text feedback.
Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.
Are you interested in
Buy Online, Pickup In-Store?
Y
63%
N
63%
+11.9%
Would you be interested in
a subscription service?
Y
15%
N
85%
+3.0%
Did you view our size guides when
shopping with us today?
Y
58%
N
42%
+11.9%
Are you interested in
Buy Online, Pickup In-Store?
When customers say “Yes”…
- 11.9% Lift in Spend
Y
63%
N
37%
Would you be interested in
a subscription service?
When customers say “Yes”…
- 3.0% Lift in Spend when ‘Yes’
Y
15%
N
85%
Did you view our size guides when
shopping with us today?
When customers say “Yes”…
- 14.2% Lift in Spend
Y
58%
N
42%
See what your customers
are actually telling you
Request a demo
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TruRating captures verified customer signals at the moment of purchase and turns them into consumer intelligence you can act on. Across every store, location, product and channel. Over 1 billion signals captured and counting.
- Verified signal from every customer, not the loud minority
- Insights ready to act on the same day, not next quarter
- Delivered into your dashboards, BI and AI stack
