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Digital Customer experience

Data your digital teams can truly believe in...

Say goodbye to dry analytics, low survey response rates and cart abandonment. Say hello to TruRating.
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Trusted by leading brands

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Five Below
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An average 50% response rate

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real data in near to real-time
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feedback from genuine customers
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clear and actionable insight
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plug and play simplicity
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transparent pricing
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user-friendly dashboards
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support the year round
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hearing from around 1.5% of your customers

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waiting weeks for reports

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fake and untrustworthy reviews

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data you
can’t rely on

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complicated development projects
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endless hidden fees
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data you need a PhD to work through
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being ignored after setup

Actionable and timely insights

Representative

By being super simple and super quick, we get industry-leading response rates

REAL-TIME

Identify issues with your site before they impact performance

AUTHENTIC

Combine your transactional data with authentic customer sentiment

How it works

Intelligent questions

Intelligent questions

Trigger intelligent questions using real-time data to ask the most specific and relevant questions to your customer base.

Triggers and alerts

Triggers and alerts

Find out when your eCommerce site is struggling before it impacts your business.

Sentiment analytics

Sentiment analytics

Identify recurring themes in your qualitative feedback in real-time using Microsoft Azure powered Natural Language Processing technology.

Build
social proof

Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.

Find Out More

ROI-driven insights for your business

Are you interested in
Buy Online, Pickup In-Store?

Y

63%

N

63%

+11.9%

Transaction Value

Would you be interested in
a subscription service?

Y

15%

N

85%

+3.0%

Transaction Value

Did you view our size guides when
shopping with us today?

Y

58%

N

42%

+11.9%

Transaction Value

Are you interested in
Buy Online, Pickup In-Store?

When customers say “Yes”…

  • 11.9% Lift in Spend

Y

63%

N

37%

Would you be interested in
a subscription service?

When customers say “Yes”…

  • 3.0% Lift in Spend when ‘Yes’

Y

15%

N

85%

Did you view our size guides when
shopping with us today?

When customers say “Yes”…

  • 14.2% Lift in Spend

Y

58%

N

42%

Our customers love us!

“Every week we have a cross-departmental meeting to analyse our data – product, customer support, marketing – TruRating truly aligns every department in our business.”
PVH
Oliva Crawford
eCommerce, PVH
“With TruRating Digital we collect more than 80K ratings every week from nearly 50% of our customers as they complete their online purchase.”
Finish Line
“We received an average online response rate of 50% last year, which completely blew our minds in terms of quantity and quality of feedback.”
TOMS
Franc Renzi
General Manger, TOMS
Read More

Request A
Free Demo Today

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Solutions

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  • Consumer Engagement

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