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In-Store Customer Experience

Data your store teams can truly believe in…

Say goodbye to making decisions based on poor data, worrying about patchy execution and second guessing what your customers are thinking. Say hello to TruRating.

Say Hello

Meet our customers

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Five Below
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JB Hi-Fi
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Champion
Kathmandu
Rip Curl_2
Calvin Klein
Lagardere
Bonds
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Hanes-2
JD_2
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WH Smith
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An average 80% response rate

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real data in near to real-time
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feedback from genuine customers
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clear and actionable insight
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plug and play simplicity
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transparent pricing
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user-friendly dashboards
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support the year round
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hearing from around 1.5% of your customers

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waiting weeks for reports

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fake and untrustworthy reviews

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data you
can’t rely on

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complicated development projects
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endless hidden fees
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data you need a PhD to work through
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being ignored after setup

Actionable and timely insights

Representative

Hear from up to 80% of your customers, not the 1.5% who usually fill out a survey or complain

REAL-TIME

Diagnose and fix store issues before they impact your bottom line and your reputation

AUTHENTIC

Every customer becomes a mystery shopper, giving you a real view of store performance

How it works

ROI-driven analytics

ROI-driven analytics

Truly understand the value of your CX with analytics that combine transaction and sentiment data in the moment.

Performance alerts

Performance alerts

Never miss a beat - set alerts to automatically notify you when your stores drop below key service KPIs.

Store-level insights

Store-level insights

Get the real view of what’s happening in your business down to the individual store level.

Build
social proof

Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.

Find Out More

ROI-driven insights for your business

Did staff greet you today?

When customers say “Yes”…

  • 20.2% Lift in Spend

Y

96%

N

4%

Were you offered additional items?

When customers say “Yes”…

  • 35.2% Lift in Spend

Y

77%

N

23%

How well do we know our product?

When customers say “Well”…

  • 48.6% Lift in Spend

83%

OK

14%

3%

Did staff greet you today?

Y

96%

N

4%

+20.2%

Transaction Value

Were you offered additional items?

Y

77%

N

23%

+35.2%

Transaction Value

How well do we know our product?

83%

OK

14%

3%

+11.9%

Transaction Value

Our customers love us!

“TruRating has revolutionized how we run our business” 
Rip Curl
Stephen Domancie GM
Kathmandu/Rip Curl  
“If you put the customer at the heart of everything you do, TruRating is the perfect partner – the data we get is gold”.
Retail Prodigy Group (Nike)
Trevor Stitt
Retail Prodigy Group (Nike)
“TruRating helped us understand why service and sales were dropping off in evenings. We acted and used TruRating to measure the impact. Scores and sales went up. ”
Longo’s
Longo’s Supermarkets Projects Team
“If you work in Store Ops and you’re struggling to understand what’s happening across your store estate – you need TruRating.”
Bealls
Bealls Store Ops Team
“The speed and volume of the data is the real stand out. We can run tests in a matter of weeks and see the impact on customer experience and spend.”
JB Hi-FI
“Making the right decision is not always easy in retail – TruRating gives us the ability to test and validate our intuitions and act confidently.”
New Balance
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Delivering the ‘Ultimate Customer Experience’
Delivering the “Ultimate Customer Experience”
Longo’s
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Helping to understand a globetrotting customer base
Helping to Understand a Globetrotting Customer Base
Longo’s
Longo
Analyzing Customer Loyalty by Segment
“Having a view of our entire customer base (not just loyalty members) is truly a revelation – only TruRating provides that.”
Longo’s
Terre Haute - Circa May 2020: Five Below Retail Store. Five Below is a chain that sells products that cost up to 5 dollars.
Understanding your CX by Department
“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible”
Five Below
Bealls Store
Unlocking the behaviors to create legendary guest experiences
TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has
Bealls
Produce section in grocery store
Identifying and fixing a drop in C-sat
“The ability to use heatmaps to really understand performance down to a granular level is a huge advantage for our store teams and our customer experience strategy”
Longo’s
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