In-Store Customer Experience

Data your store teams can truly believe in…

Say goodbye to making decisions based on poor data, worrying about patchy execution and second guessing what your customers are thinking. Say hello to TruRating.

Meet our customers

Actionable and timely insights

Representative

Hear from up to 80% of your customers, not the 1.5% who usually fill out a survey or complain

REAL-TIME

Diagnose and fix store issues before they impact your bottom line and your reputation

AUTHENTIC

Every customer becomes a mystery shopper, giving you a real view of store performance

How it works

ROI-driven analytics

ROI-driven analytics

Truly understand the value of your CX with analytics that combine transaction and sentiment data in the moment.

Performance alerts

Performance alerts

Never miss a beat - set alerts to automatically notify you when your stores drop below key service KPIs.

Store-level insights

Store-level insights

Get the real view of what’s happening in your business down to the individual store level – granular just got real.

Build
social proof

Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.

ROI-driven insights for your business

Did staff greet you today?

When customers say “Yes”…

Y

96%

N

4%

Were you offered additional items?

When customers say “Yes”…

Y

77%

N

23%

How well do we know our product?

When customers say “Well”…

83%

OK

14%

3%

Did staff greet you today?

Y

96%

N

4%

+20.2%

Transaction Value

Were you offered additional items?

Y

77%

N

23%

+35.2%

Transaction Value

How well do we know our product?

83%

OK

14%

3%

+11.9%

Transaction Value

Our customers love us!

Request A
Free Demo Today