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Blog

Blog

agentic retail

Your retail agents can act fast… Can they tell if they were right? 

Agentic AI is moving into pricing, inventory and merchandising. What most agents miss: AI retail customer analytics tied to the transaction.
how-to-increase-survey-response-rates

How to increase survey response rates – 12 tactics ranked by impact

Increase survey response rates with 12 ranked tactics covering survey length, timing, channels, mobile design, incentives, and reminders.
what is a good survey response rate

What is a good survey response rate? 2026 benchmarks by channel

Compare 2026 benchmarks for email, in-app and point-of-sale surveys, plus learn the response rate formula.
cx industry

The CX industry is due for a shakeup…. here’s why we saw it coming

The CX industry is under pressure. Medallia, Qualtrics and AI disruption reveal businesses need trusted, real-time customer data.
how to design a retail store layout

Retail store design guide – layout, ideas & strategies to increase sales

Learn how to design a retail store layout that fits your brand and demographic. We discuss strategies, layout types, and best practices.
How-to-increase-retail-sales-blog-image

How to increase sales in retail – 24 practical strategies

Learn how to increase sales in retail using the traffic × conversion × basket model, KPI formulas, quick wins, and a 30/60/90-day plan.
retail-pricing-analytics

Retail pricing analytics – how to refine pricing strategies with data

Learn more about retail pricing analytics strategies for 2026. We discuss KPIs, pricing intelligence, predictive analytics, and measuring value perception to avoid heavy discounts.
retail conversion

Retail conversion guide – definition, formula, benchmarks, fixes

Struggling to turn store visitors into paying customers? Download our Conversion Analysis Guide to uncover proven strategies that drive purchases, improve customer experience, and boost your bottom line.
software as a service

Why software with a service is replacing SaaS for POS-driven businesses 

Traditional SaaS falls short for POS-driven businesses. Learn how Software with a Service turns POS feedback into revenue growth.
perceived value

Perceived value in retail – how experience shapes pricing, loyalty, and spend

Learn how perceived value in retail is shaped by in-store experience, pricing clarity, and trust, and why it drives loyalty and spend.
retail store staff training

Retail store staff training – tips and strategies

In this guide, we explore the importance of retail store staff training and provide actionable strategies for creating impactful training programs that equip your team with the skills they need to succeed.
retail data

Harnessing retail data – how analytics and AI are redefining store performance

Explore how retail data and analytics are empowering leaders to improve conversion, consistency, and customer experience.
atv guide

How to get your frontline to think “sales”, not just “service

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide