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how technology is changing the retail industry

How technology is changing the retail industry

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how technology is changing the retail industry
How technology is changing the retail industry
Learn how technology is changing the retail industry. Explore consumer preferences and tech investments that improve shopping experiences.
retail technology innovations
6 Innovations Retailers are Investing in
Discover how retail technology innovations are transforming shopping, from self-checkout to AI chatbots. Evaluate their impact and costs.
retail tech webinar
Webinar | Worth it or wasted? The retail tech investments connecting with consumers
From apps and bots, to sustainability and sourcing – global spending on retail technology will reach $263bn by 2027, according to Gartner. But what’s actually having an impact on customer experience?
predictive analytics in retail
Predictive analytics in retail – examples and strategies
We explore the world of predictive analytics in retail, its benefits, applications, and examples to illustrate its significance.
pharmacy self checkout
Insights from the NACDS Annual Meeting on the Evolution of Retail Pharmacies
The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.
what is phygital
Phygital in retail — bridging the gap between physical and digital CX
Discover phygital in retail: where physical & digital merge for immersive CX. We discuss examples and strategies you can implement.
Rethink-Retail-Blog-Image-v2
CX is dead, long live CX. Why the next generation of retail leaders need to embrace Open CX.
Embrace the new era of retail CX, where transparency, personalization, and real-time feedback elevate brand-consumer interactions.
March-24-Webinar-Recap-Blog
Webinar | The launch of Open CX with guests Fortnum & Mason
Customer experience in retail just isn’t working. You’re hearing from your angriest 1% of customers. They’re skewing your decision-making and not helping generate ROI. And worst of all: they still go online and trash your business. During exclusive webinar, we unveiled a better way of doing things: Open CX.
Open-CX-Manifesto-Blog-Image 1
The Open CX Manifesto: Welcome to Customer-Centricity Made Simple
You feel it, right? The current approach to customer feedback is fundamentally broken. You’re only hearing from your angriest, loudest customers. They’re making you chase after issues you can’t quantify. And after all that – these customers can still go online and trash your business. Whatever department you’re in – from ops to CX – it seems being customer-centric is a lot harder said than done.

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