Our latest insights, trends & thinking

Wahoooo! You found us. This is our home for all the nifty tips, juicy data snippets and actionable customer insights.

Re-thinking the Future of Customer Experience (or where McKinsey got it wrong)

What are you looking for?

Want to stay in the loop?

Join the thousands of amazing people who receive our retail industry insights straight to their inbox every single month.
NRF 2019 – 5 key takeaways
CX Icons: Annette Franz
Customer Experience and The Challenge of In-Store Analytics
Black Friday: three takes on a hot issue!
The 3 types of customers who will shop with you this Christmas
The Rise of Customer Experience in Retail
Defining Customer Experience in Retail
How to do better online business through ratings and reviews
The Tru view from Retail NOW 2018

Want to stay in the loop?

Join the thousands of amazing people who receive our retail industry insights straight to their inbox every single month.

Request A
Free Demo Today