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Blog

Blog

retail conversion

How to increase retail conversion rate – strategies that work in-store

Increase retail conversion with practical strategies for staffing, selling behaviors, stock availability, checkout friction and measurement.
software as a service

Why software with a service is replacing SaaS for POS-driven businesses 

Traditional SaaS falls short for POS-driven businesses. Learn how Software with a Service turns POS feedback into revenue growth.
perceived value

Perceived value in retail – how experience shapes pricing, loyalty, and spend

Learn how perceived value in retail is shaped by in-store experience, pricing clarity, and trust, and why it drives loyalty and spend.
retail store staff training

Retail store staff training – tips and strategies

In this guide, we explore the importance of retail store staff training and provide actionable strategies for creating impactful training programs that equip your team with the skills they need to succeed.
retail data

Harnessing retail data – how analytics and AI are redefining store performance

Explore how retail data and analytics are empowering leaders to improve conversion, consistency, and customer experience.
ai retail operational excellence

AI in retail – how artificial intelligence is changing the retail industry

Discover how AI in retail is transforming operations, boosting conversion, and enhancing customer experience with real-world brand examples.
retail performance metrics

Retail performance metrics – how to measure and improve store results

Discover retail performance metrics that link customer experience to revenue. Learn how real-time feedback improves store results.
retail coaching

Retail coaching – the key to driving store performance

Discover how retail coaching drives consistent store performance, improves ATV, and builds engagement through focused behavior and feedback.
real time feedback and customer experience

Real-time feedback and customer experience – the new standard for retail

Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
Competitive-Pricing-Strategy-Blog-Image

Advantages and disadvantages of a competitive pricing strategy

Learn the advantages and disadvantages of a competitive pricing strategy and why store-level insight is key for retail operations leaders.
mystery shopping promoter scores

What mystery shopping and promoter scores got wrong

Retail’s legacy tools, mystery shops and promoter scores, create compliance theater, not performance. True growth comes from behavioral signal.
how to measure customer service

How to measure customer service – metrics and tools

Learn how to measure customer service performance in retail. Explore key customer service metrics, KPIs, and tools to improve loyalty, ATV & conversion.
atv guide

How to get your frontline to think “sales”, not just “service

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You’ll be in great company...

Aldi-500x200 1

“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide