Knowledge | TruRating

Latest insights

Day 3 at NRF 2025 – the full event wrap-up

The TruRating team just wrapped up an unforgettable three days at NRF 2025 in New York City, and what a whirlwind it’s been. The energy, the connections, and the sheer innovation on display made this one for the books.

January 16, 2025

Operations

Day 2 at NRF 2025 – a whirlwind of a day

Day 2 at NRF 2025 buzzed with energy! From Tap to Rate demos at Booth #929 to chats with Crocs and Levi’s, innovation stole the show.

January 14, 2025

Operations

Day 1 at NRF 2025 – a day to remember!

What an incredible start to NRF2025! The energy and excitement in the air were palpable as we kicked off the conference with a bang. Our TruRating team has been hard at work, and it truly paid off today.

January 13, 2025

Operations

The store operations guide to retail excellence

Master retail success with our store operations guide. Discover strategies to improve customer satisfaction, motivate teams, and drive growth.

January 7, 2025

Operations

Blogs

Retail competitor analysis – strategies and tips

A retail competitor analysis can help you gain critical insights, stay competitive, and drive growth in a changing market.

December 21, 2024

Operations

The ROI of customer experience – calculating the value of CX

Bad CX impacts revenue and churn. Learn how to measure the ROI of customer experience, track key metrics, and improve customer satisfaction.

November 29, 2024

Retail store staff training – tips and strategies

In this guide, we explore the importance of retail store staff training and provide actionable strategies for creating impactful training programs that equip your team with the skills they need to succeed.

November 26, 2024

Reports

The store operations guide to retail excellence

Master retail success with our store operations guide. Discover strategies to improve customer satisfaction, motivate teams, and drive growth.

January 7, 2025

Operations

The store ops guide to creating magic this holiday season

In this quick guide, we’ve gathered insights from over 100,000 consumers and practical tips to help your store deliver an unforgettable holiday experience.

November 21, 2024

Operations

Case studies

Delivering the ‘Ultimate Customer Experience’

Delivering the ‘Ultimate Customer Experience’. Discover how retailers are using TruRating to improve their business with better customer insights.

September 18, 2024

Helping to understand a globetrotting customer base

Helping to understand a globetrotting customer base. Discover how retailers are using TruRating to improve their business with better customer insights.

September 15, 2024

Analyzing Customer Loyalty by Segment

Analyzing Customer Loyalty by Segment. Discover how retailers are using TruRating to improve their business with better customer insights.

July 1, 2024

Understanding your CX by Department

Understanding your CX by Department. Discover how retailers are using TruRating to improve their business with better customer insights.

June 18, 2024

Unlocking the behaviors to create legendary guest experiences

Unlocking the behaviors to create legendary guest experiences. Discover how retailers are using TruRating to improve their business with better customer insights.

June 18, 2024

Identifying and fixing a drop in C-sat

Identifying and fixing a drop in C-sat. Discover how retailers are using TruRating to improve their business with better customer insights.

June 18, 2024

Mitigating a safety crisis during Covid

Mitigating a safety crisis during Covid Discover how retailers are using TruRating to improve their business with better customer insights.

June 18, 2024

Testing customer response to a new store layout

Testing customer response to a new store layout. Discover how retailers are using TruRating to improve their business with better customer insights.

June 18, 2024

Events

Day 3 at NRF 2025 – the full event wrap-up

January 16, 2025

Operations

Day 2 at NRF 2025 – a whirlwind of a day

Day 2 at NRF 2025 buzzed with energy! From Tap to Rate demos at Booth #929 to chats with Crocs and Levi’s, innovation stole the show.

January 14, 2025

Operations

Day 1 at NRF 2025 – a day to remember!

January 13, 2025

Operations

Press

TruRating delivers one-touch customer feedback at the point of sale to surface actionable business data

In a Nutshell: Georgina Nelson brought her training in psychology and a role as a consumer advocate into discussions with her father about how to retain brick-and-mortar customers in the face of online encroachment. She realized the existing methods to assess customer experience were intrusive, unscientific, and probably counterproductive.

June 21, 2024

Insights from the NACDS Annual Meeting on the Evolution of Retail Pharmacies

The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.

May 7, 2024

Operations

Half a Billion Ratings for TruRating, the Customer Feedback Platform That Was ‘Never Supposed To Happen’

ATLANTA, GA / ACCESSWIRE / May 23, 2023 / TruRating, the world's fastest growing, most representative and trusted consumer ratings platform, today announces a milestone half a billion pieces of feedback collected worldwide.

June 2, 2023

News

TruRating wins at the Retail System Payment Awards 2024

We're thrilled to announce that TruRating has won the Retail Systems Payments Awards 2024 for Customer Experience Innovation!

November 28, 2024

Operations

Center for Retail Transformation partners with TruRating

George Mason University announced today that the Center for Retail Transformation at the university’s School of Business has entered into a partnership with TruRating, a customer experience and insights company with offices in London, Atlanta, and Sydney.

September 10, 2022

TruRating Crowned Best Business Intelligence and Analytics Platform for Retail a 3rd Year in a Row at NRF 2022 VIP Awards

TruRating sealed its reputation as a leader in retail analytics with latest win at the VIP Awards...

January 26, 2022

Operations

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