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Latest insights

cx industry

The CX industry is due for a shakeup…. here’s why we saw it coming

The CX industry is under pressure. Medallia, Qualtrics and AI disruption reveal businesses need trusted, real-time customer data.
q1 2026 consumer insights

Consumer insights Q1 2026 – value and purpose in retail

Our Q1 2026 consumer insights shows how value-seeking and ethical shopping overlap—and what it means for retail teams and in-store performance.
June-26-Webinar-Blog-Image

Retail strategy webinar – how to test, validate and scale

Join TruRating and Paradies Lagardère to learn how to test, validate and scale your retail strategy using customer insight.
how to design a retail store layout

Retail store design guide – layout, ideas & strategies to increase sales

Learn how to design a retail store layout that fits your brand and demographic. We discuss strategies, layout types, and best practices.

Blogs

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cx industry

The CX industry is due for a shakeup…. here’s why we saw it coming

The CX industry is under pressure. Medallia, Qualtrics and AI disruption reveal businesses need trusted, real-time customer data.
how to design a retail store layout

Retail store design guide – layout, ideas & strategies to increase sales

Learn how to design a retail store layout that fits your brand and demographic. We discuss strategies, layout types, and best practices.
How-to-increase-retail-sales-blog-image

How to increase sales in retail – 24 practical strategies

Learn how to increase sales in retail using the traffic × conversion × basket model, KPI formulas, quick wins, and a 30/60/90-day plan.
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Reports

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q1 2026 consumer insights

Consumer insights Q1 2026 – value and purpose in retail

Our Q1 2026 consumer insights shows how value-seeking and ethical shopping overlap—and what it means for retail teams and in-store performance.
retail conversion

Retail conversion guide – definition, formula, benchmarks, fixes

Struggling to turn store visitors into paying customers? Download our Conversion Analysis Guide to uncover proven strategies that drive purchases, improve customer experience, and boost your bottom line.
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report
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Case studies

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Travel accessories shop at Atlanta Airport, USA

The cost of inconsistent product demo execution

InMotion found a 38% ATV difference in product demo execution. See how real-time feedback revealed revenue growth opportunities.
Crowds of shoppers on Regent Street in Central London, UK in the summer of 2018. In the foreground is a Muslim women pushing a stroller.

Combining custom questions with no-stress setup

Discover how Monsoon Accessorize used TruRating to improve CX, gather real-time insights, and deploy across 140 stores with zero IT disruption.
RPG-1-pboj63qk5ohlo6e5axq7r34ihxunxqcbkv3t4h95ls

Delivering the ‘Ultimate Customer Experience’

Delivering the ‘Ultimate Customer Experience’. Discover how retailers are using TruRating to improve their business with better customer insights.
Longo

Analyzing Customer Loyalty by Segment

Analyzing Customer Loyalty by Segment. Discover how retailers are using TruRating to improve their business with better customer insights.
Terre Haute - Circa May 2020: Five Below Retail Store. Five Below is a chain that sells products that cost up to 5 dollars.

Understanding your CX by Department

Understanding your CX by Department. Discover how retailers are using TruRating to improve their business with better customer insights.
Bealls Store

Unlocking the behaviors to create legendary guest experiences

Unlocking the behaviors to create legendary guest experiences. Discover how retailers are using TruRating to improve their business with better customer insights.
Produce section in grocery store

Identifying and fixing a drop in C-sat

Identifying and fixing a drop in C-sat. Discover how retailers are using TruRating to improve their business with better customer insights.
Terre Haute - Circa May 2020: Five Below Retail Store. Five Below is a chain that sells products that cost up to 5 dollars.

Mitigating a safety crisis during Covid

Mitigating a safety crisis during Covid Discover how retailers are using TruRating to improve their business with better customer insights.
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Events

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June-26-Webinar-Blog-Image

Retail strategy webinar – how to test, validate and scale

Join TruRating and Paradies Lagardère to learn how to test, validate and scale your retail strategy using customer insight.
shoptalk luxe spring 2026

ShopTalk Spring 2026 – what Tap to Rate showed on the floor

ShopTalk Spring 2026 returns to Las Vegas. See how Tap to Rate captures real-time attendee feedback across sessions, networking, and the expo floor.
March-26-Webinar-Recap-Image

Retail growth strategies for executive leaders in 2026

Watch our executive-level webinar and see how to prove ROI, fix execution gaps, and drive measurable growth in 2026.
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Press

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trucoaching

TruRating launches TruCoaching – turning frontline behaviors into daily, measurable performance gains

Learn more about TruCoaching, a breakthrough capability within our performance intelligence platform.
zipline and trurating

TruRating and Zipline announce partnership to bring customer insight and coaching into daily retail operations

TruRating and Zipline have announced a partnership designed to help store leaders act on customer insight more effectively.
jd sports canada

JD Sports Canada partners with TruRating to bring real-time shopper insight to every store 

TruRating is proud to announce that JD Sports Canada is now live with TruRating, joining JD Sports US in using real-time customer feedback.
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News

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retail systems awards 2026

TruRating shortlisted for Retail Systems Awards 2026

TruRating is shortlisted for Retail System Award 2026 in two categories, recognizing its impact on retail insight and in-store performance.
trurating international brilliance awards

TruRating named finalist at the International Brilliance Awards 2026

TruRating has been named a finalist for the International Business Brilliance Awards for transforming feedback into performance intelligence.
business culture awards trurating

TruRating wins Best Brand & Values Initiative at the 2025 Business Culture Awards

We’re delighted to announce that TruRating has been named a finalist for the Best Brand & Values Initiative at the 2025 Business Culture Awards.
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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide