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CX

CX

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TruRating returns to the Shoptalk stage — join us at Europe’s most senior retail event

Join TruRating at Shoptalk Europe 2025 to explore how real-time feedback powers unified commerce and drives revenue from digital to in-store
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TruRating launches Data Maturity Model to help retailers turn insight into impact

We unveil our Data Maturity Model to help retailers connect insights to outcomes and drive smarter decisions across every store
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How to build customer loyalty in retail

Struggling with repeat customers? Find out how to build customer loyalty in retail using data-driven strategies that maximize retention.
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Gareth Johns attends dunnhumby’s Retail Innovation Forum 2025

Gareth Johns shares key takeaways from the dunnhumby ventures Retail Innovation Forum 2025, where experts explored AI, data, and customer experience trends.
customer retention in retail masterclass

Customer retention in retail – masterclass

Improve customer retention in retail with data-driven strategies. Learn how top brands drive loyalty and repeat visits in our free masterclass.
customer experience analytics

Customer experience analytics – strategies and tools

Improve your customer engagement strategy and loyalty with customer experience analytics. Learn how to turn data into insights that drive revenue growth.
nfc in retail

NFC in retail – examples and strategies

NFC in retail enables fast payments, real-time feedback, and interactive shopping. Learn how this technology is transforming CX.
how to improve customer experience in retail stores

How to improve customer experience in retail stores

Learn how to improve customer experience in retail stores with 17 proven strategies, including examples from leading brands.
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The ROI of customer experience – calculating the value of CX

Bad CX impacts revenue and churn. Learn how to measure the ROI of customer experience, track key metrics, and improve customer satisfaction.
retail customer journey

How to create a retail customer journey map

Learn how to create a retail customer journey map and discover the key stages, touchpoints, and strategies for an omnichannel retail journey.
how to measure customer service

How to measure customer service – metrics and tools

Discover how to measure customer service in retail with the right metrics and tools. Improve satisfaction and performance in your stores.
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Customer insight analysis – strategies and techniques

Learn customer insight analysis strategies and techniques to drive smarter business decisions and enhance customer experiences.
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How to get your frontline to think “sales”, not just “service

  • Download report

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

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Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide