CX

CX

Premieres September 16. Simon Hay and Gareth Johns unpack 30 consecutive weeks of in-store shopper data on value, conversion, and Q4.
Explore the advantages and disadvantages of mystery shopping, what research says about sales, and what changes with continuous measurement.
Calculate your retail conversion rate, compare store benchmarks, and estimate the revenue value of a 1 or 2 point improvement.
See how transaction-linked feedback compares to other customer feedback tools for connecting sentiment to spend and real-time decisions.
See how Hanes Australasia used fitting room feedback and transaction data to uncover a 1% revenue growth opportunity through more consistent support.
Compare eight Qualtrics alternatives for enterprise CX, research, digital feedback and transaction-linked retail revenue insights.
Survey fatigue lowers response rates and data quality. Learn what causes it, how to spot it and how in-the-moment feedback helps.
ATV in retail means average transaction value. Learn the formula, calculate ATV, compare ATV with UPT, and see why this retail KPI matters.
Agentic AI is moving into pricing, inventory and merchandising. What most agents miss: AI retail customer analytics tied to the transaction.
See how TruRating is bringing Tap to Rate and real-time customer feedback to Groceryshop 2026 in Las Vegas, September 22–24.
Increase survey response rates with 12 ranked tactics covering survey length, timing, channels, mobile design, incentives, and reminders.

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Aldi-500x200 1

We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide