CX

CX

Day three at NRF 2026 closed out an incredible week with strong partnerships shared insights and honest conversations about retail performance.
Day two at NRF 2026 highlighted that retailers are looking for clearer insight better coaching and action at the store level.
Day one at NRF 2026 brought strong energy, real conversations, and a clear focus on coaching, execution, and store performance.
Struggling with repeat customers? Find out how to build customer loyalty in retail using data-driven strategies that maximize retention.
TruRating has been named a finalist for the International Business Brilliance Awards for transforming feedback into performance intelligence.
Discover TruRating at NRF 2026. See AI-powered coaching and real-time performance intelligence that links CX to sales and loyalty.
Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
Retail’s legacy tools, mystery shops and promoter scores, create compliance theater, not performance. True growth comes from behavioral signal.
TruRating joins NRF Europe 2025 in Paris, showcasing retail performance insights at the Innovators Showcase. Meet our team 16–18 Sept.
Learn how to measure customer service performance in retail. Explore key customer service metrics, KPIs, and tools to improve loyalty, ATV & conversion.
Uncover the lost revenue hiding in your bottom quartile stores. Learn how execution gaps quietly drag down performance (and how to fix them).

Find more content curated just for you

TruRating for business

Take a more open approach to customer feedback

Request a demo

Connect with a TruRating representative for more information about our solutions.

You’ll be in great company...

Aldi-500x200 1

“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

ALDI

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide