CX

CX

TruRating joins the New York Fashion Tech Lab’s 2026 Collective, connecting with leading fashion retailers to shape CX and retail tech.
Agentic AI is moving into pricing, inventory and merchandising. What most agents miss: AI retail customer analytics tied to the transaction.
Increase survey response rates with 12 ranked tactics covering survey length, timing, channels, mobile design, incentives, and reminders.
Retail conversion rate is the percentage of store visitors who buy. Learn the formula, benchmarks and how it compares with e-commerce.
TruRating is shortlisted for Retail Partner of the Year at the People in Retail Awards 2026, recognising our people-first ethos.
Compare 2026 benchmarks for email, in-app and point-of-sale surveys, plus learn the response rate formula.
Join TruRating and Paradies Lagardère to learn how to test, validate and scale your retail strategy using customer insight.
Simon Hay joins TruRating as Board Advisor, bringing decades of retail data leadership from dunnhumby, Tesco and Kroger.
The CX industry is under pressure. Medallia, Qualtrics and AI disruption reveal businesses need trusted, real-time customer data.
ShopTalk Spring 2026 returns to Las Vegas. See how Tap to Rate captures real-time attendee feedback across sessions, networking, and the expo floor.
Increase retail conversion with practical strategies for staffing, selling behaviors, stock availability, checkout friction and measurement.
Traditional SaaS falls short for POS-driven businesses. Learn how Software with a Service turns POS feedback into revenue growth.

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You’ll be in great company...

Aldi-500x200 1

“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

ALDI

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide