POS Feedback Solution

A point of sale survey asks customers for feedback on the payment terminal while they pay, instead of by email or receipt code after they leave. TruRating asks one question per transaction and hears back from 84% of customers. Receipt-based surveys convert fewer than 1% of shoppers on average.

No. TruRating asks a single question, and customers respond with one keypress while the terminal processes their card. TruRating designed and patented the interaction to sit inside the payment flow, with no impact on checkout throughput.

84% of customers answer TruRating's single question at the terminal. Receipt surveys draw fewer than 1% of shoppers on average, and email surveys land between 5% and 15%. Both skew toward customers with strong opinions. A terminal survey gives you a representative read on each store, shift, and daypart.

A receipt survey asks customers to type a code into a website after they get home, and on average fewer than 1% do. Those responses skew toward complaints. TruRating asks its question during payment, hears from 84% of customers, and links each rating to the transaction it describes.

Yes. A mystery shopper gives you one scripted visit per store per period. TruRating scores real visits from paying customers throughout the day, and covers both jobs: feedback on compliance with in-store behaviors, and continuous performance measurement over time.

Standalone kiosks, like HappyOrNot's smiley terminals, stand at exits and doorways. Anyone passing can press them, and no response connects to a purchase. TruRating puts its question on the payment terminal, so each rating comes from a verified paying customer, once per transaction, tied to what they spent. TruRating also asks any number of questions at any frequency, giving you information the whole business can use, beyond a single happy score.

Anything a customer can answer on a keypad: score on a 0–9 scale, answer yes or no, or choose from multiple-choice options. Retailers measure service, store experience, product range, value for money, and promoter-style loyalty questions, and you can change questions as often as you like.

No. TruRating runs on the payment terminals in your stores today, through integrations with Verifone, Ingenico, Adyen, Worldpay, NCR Voyix, Toshiba, and other leading payment and POS providers. If you run a custom payment stack, we integrate with that too.

Days rather than months. Your payment provider carries the integration, so there is no store-by-store installation and little work for your technical teams. If your stores take card payments, they can run TruRating.

Each rating links to its transaction, along with up to 50 data points about that sale. You can put a number on service behaviors, store experience, products, and the impact of product and marketing initiatives: customers who say staff greeted them spend 20.2% more, and customers offered additional items spend 35.2% more. Explore the patterns in TruRating's customizable AI-powered dashboard, TruHub, or ship the data straight to your own stack via MCP Server, REST APIs, and Delta Lake exports.