0
ratings
Say hello to TruRating.
Welcome to Open CX. A more trusted, actionable and impactful way to create better customer experience
Meet our customers
By making it easy to give feedback
Just one button push at payment whether you’re in-store or online.
Everywhere you shop
In-store
In-store
Give your feedback with a simple click of a button as you wait to pay. Anonymous, secure, easy.
Read more
Online
Online
Finished shopping? Easy. Our simple widget appears post-pay for one click ratings - blink and you'll miss it.
Read more
Beyond
Beyond
Fed up of long surveys every time you buy something? So are we. One-touch responses, answer in seconds.
Read more
We give everyone a voice
Not just the ravers and moaners!
What our customers
are saying
“We received an average online response rate of 50% last year, which completely blew our minds in terms of quantity and quality of feedback.”
TOMS
Franc Renzi
General Manger, TOMS
“TruRating’s consumer pages have provided us with a layer of social proof we didn’t think we could get.”
The Athlete’s Foot
Steve Cohen
Group GM, Accent Performance Division
“Making the right decision is not always easy in retail – TruRating gives us the ability to test and validate our intuitions and act confidently.”
New Balance
“The speed and volume of the data is the real stand out. We can run tests in a matter of weeks and see the impact on customer experience and spend.”
JB Hi-FI
“If you work in Store Ops and you’re struggling to understand what’s happening across your store estate – you need TruRating.”
Bealls
Bealls Store Ops Team
“TruRating helped us understand why service and sales were dropping off in evenings. We acted and used TruRating to measure the impact. Scores and sales went up. ”
Longo’s
Longo’s Supermarkets Projects Team
“If you put the customer at the heart of everything you do, TruRating is the perfect partner – the data we get is gold”.
Retail Prodigy Group (Nike)
Trevor Stitt
Retail Prodigy Group (Nike)
“TruRating has revolutionized how we run our business”
Rip Curl
Stephen Domancie GM
Kathmandu/Rip Curl
“TruRating has helped us get real – at the end of the day our customers’ feedback is so important – you can’t hide from it.”
Kathmandu
Loana Bentin
Northern Regional Manager, Kathmandu
