Say Hello
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In
Contact
Log In

Our latest insights, trends & thinking

Wahoooo! You found us. This is our home for all the nifty tips, juicy data snippets and actionable customer insights.

Webinar Recap – Increasing ATV with consumer feedback

Read More

What are you looking for?

Want to stay in the loop?

Join the thousands of amazing people who receive our retail industry insights straight to their inbox every single month.
COVID-Safety-X-Featured-Image
COVID-19: Measuring Customer Safety Experience In-Store
As stores across the world re-open, there is a huge focus on customer safety.  For CEOs and store operations executives, a lack of visibility at a store level is a huge issue.
Find Out More
Steve-Dennis-Book-Blog-Image
Steve Dennis – Remarkable Retail
Steve Dennis, is a top 10 retail influencer, world renowned keynote speaker and lecturer and Forbes columnist. With the recent publication of his first book Remarkable Retail, we sat down and talked through the ideas within, and some of Steve’s influences along the way.
Find Out More
Life-After-COVID-Image-1
13 retail experts on life after COVID-19
While many retailers have been focused on the fundamental necessities just to keep operations running over the last few months, as we start to look towards a world in which stores are open again, the question arises, what will be waiting for us on the other side?
Find Out More
blog-image
Supporting the Coronavirus Relief
Charity is close to the heart of everything we do here at TruRating, and in the light of the disruption and chaos in the wake of the Coronavirus, we couldn’t just sit back and watch.
Find Out More
shutterstock_554039128-1
Why is it so hard to prove the ROI of CX?
Ask any CX professional. Proving the direct ROI of what you do can be hard work. Any number of reasons can be given for this. Lack of executive support. Unclear objectives. Or as is often the case, no clear way to link action to finances.
Find Out More
customer-feedback
How To Make Customer Analytics Work For Your Business
Last week, we looked at how customer experience programs are failing the needs of modern retail. Today we’ll look at how a new generation of customer analytics is changing this. But first a quick recap.
Find Out More
what-is-survey-fatigue-how-to-avoid-them
Why Customer Experience is Failing Your Business
In 2019 the term customer experience was mentioned over 2,500 times on US earnings calls, x5 more than 2008. While this growth has been praised as positive by the industry, for the average shopper, the real question remains – what’s in it for me?
Find Out More
picture-1
What can the last US election teach us about Retail in 2020?
Could an unrecognized phenomena be at the heart of the ‘retail apocalypse’?
Find Out More
holiday-insights-li-ad-v3
How to make the most of the holiday season – a retail guide.
While it may feel like the holiday season is still a little while off, it’s a given truth of retail life that the season tends to creep up earlier and earlier each year.  While for some, this might be enough to make you want to exclaim ‘Bah Hambug!’, the fact of the matter is holiday sales are stronger than ever
Find Out More

Want to stay in the loop?

Join the thousands of amazing people who receive our retail industry insights straight to their inbox every single month.

Request A
Free Demo Today

Products

Company

Resources

Trial a free demo

Facebook Twitter Youtube Instagram Linkedin
ISO_Certification_badge

Solutions

  • Tutorials
  • Grocery
  • Convenience
  • Fuel
  • Economy
  • Resturant
  • Hospitality
  • E-commerce
  • Government

Products

  • Instore
  • Digital
  • Post Purchase
  • Consumer Engagement

Company

  • What we believe
  • Our Vision
  • How we are changing the world
  • How can you help?

Resources

  • Case Studies
  • News
  • Insights
  • Press
  • Partners

Trial a free demo

Facebook Twitter Youtube Instagram Linkedin

© TruRating All Rights Reserved

Website built by MyWork