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March 29, 2021

Mastercard Power of One Question

Growing up in England in the 1990s, Georgina Nelson got an inside look at how brick-and-mortar bookstores scrambled to take on a scrappy upstart by the name of Amazon.

March 15, 2021

The Voice of the Customer

There is clear evidence in the data McKinsey provides that something is going wrong in the world of CX. Of a panel of 260 leaders in the field, only 15% of users claimed to be satisfied with the survey data they currently collect, while just 6% said they were confident in using it to make decisions.

June 17, 2020

Retail Customer Experience

Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect. The most excited, according to a TruRating poll, are in New Jersey, Massachusetts and California.

June 15, 2020

Consumer Confidence High – Retail Tech Innovation Hub

As non-essential retailers reopen their stores today, 80% of British consumers are ready to embrace physical shopping again, with just 20% nervous about doing so.