Five Essential Guest Service Insights for Experiential Retail
Event Network is a data driven organization and the attractions with whom we work are too. That’s why we decided to partner with retail analytics company TruRating to collect feedback from our guests on the level of service they experience in our stores. We are sharing what we’ve learned with our partners, celebrating our results with our teams, and acting on opportunities to take our guest service to the next level.
Testimonial: TOMS
“TruRating has been a game changer for us – it’s allowed us to improve the TOMS online shopping experience by hearing direct from our customers”
Testimonial: Finish Line
Testimonial: PVH
“Every week we have a cross-departmental to analyse our data – product, customer support, marketing – TruRating truly aligns every department in our business”
Testimonial: Accent Group (The Athlete’s Foot)
“To have tens of thousands of validate ratings from paying customers reinforcing our brand and stores, is far more powerful than the handful of Google Reviews we’ve received”
Managing an effective re-branding
“With TruRating Online we collect more than 80K ratings every week from nearly 50% of our customers”
