External Article Archives

Five Essential Guest Service Insights for Experiential Retail

Event Network is a data driven organization and the attractions with whom we work are too. That’s why we decided to partner with retail analytics company TruRating to collect feedback from our guests on the level of service they experience in our stores. We are sharing what we’ve learned with our partners, celebrating our results with our teams, and acting on opportunities to take our guest service to the next level.

Retail Dive Press Release

Introducing the world’s biggest platform for validated consumer ratings… which you’ve probably never heard of (till now)

VIP Awards – Best Retail Vendors

In one of the most anticipated events of the year, Retail Global was back to celebrate innovation, empathy and success among the retail solution industry with the VIP (Vendor in Partnership) Awards. Here’s the full list of winners from the night.

Mastercard Power of One Question

Growing up in England in the 1990s, Georgina Nelson got an inside look at how brick-and-mortar bookstores scrambled to take on a scrappy upstart by the name of Amazon.

The Voice of the Customer

There is clear evidence in the data McKinsey provides that something is going wrong in the world of CX. Of a panel of 260 leaders in the field, only 15% of users claimed to be satisfied with the survey data they currently collect, while just 6% said they were confident in using it to make decisions.

Retail Customer Experience

Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect. The most excited, according to a TruRating poll, are in New Jersey, Massachusetts and California.