Customer feedback is a serious business, but that doesn’t mean the odd negative review is going to kill you. With 97% of online shoppers today claiming to be influenced by online reviews, what really matters is having enough reviews to convince customers that they should be buying from you. Writing for MyCustomer.com, Georgina explains how […]
“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”
ALDI
“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”
JD Sports
“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”
bealls