CX Icon: Jeanne Bliss Pt 1.
Jeanne Bliss is widely known as the “godmother of customer experience”. Since 2002 she has guided customer experience transformations for major global organizations with her firm, CustomerBliss, and has inspired audiences through her keynote speeches. She is the co-founder of the Customer Experience Professional’s Association. Jeanne’s latest book Would You Do That to Your Mother? is […]
