The Experience Strategy Podcast: The New Era of Experience Management

A huge thank you to Dave Norton & Aransas Savas, hosts of the Experience Strategy Podcast, for inviting TruCEO Georgina Nelson on to discuss the problem with biased and irrelevant customer research. The conversation covers all the bases: unnecessary gamification, survey fatigue, guilt-trip strategies and on to why the fabled Net Promoter Score (NPS) might […]