Apparel brands live and die on their ability to be agile – how fast they can get the right products to customers and deliver in-store experiences that keep people coming back.
Hanes uses TruRating to move at speed. With live, detailed feedback, it can continually meet customer expectations across its iconic brands – including Champion, Bonds, Bras N Things, and many more.
“It’s really empowering for [our teams] to get live feedback around their service where things are going well,” says Bethan Pickrell, GM Retail – Bonds at Hanes Brands Australasia.
Now, with over 3 million customer responses, every store manager can see exactly how to improve experience – from product availability and store cleanliness, to checkout times and staff friendliness.
