Capture customer feedback from nearly all shoppers across all channels and correlate it to sales drivers down to store, shift, and hourly levels. Harness the power of AI insights to make real-time decisions that drive growth.
Capture representative customer feedback at every key touchpoint, whether in-store, online, or anywhere in their journey. Our patented in-store technology delivers an 80%+ response rate, ensuring you hear from nearly all your customers, not just the loudest ones.
Get the most out of every piece of customer feedback. Access the raw numbers, jump on to your own pre-built AI-driven dashboard, or have our insights team leverage our custom AI and statistical models to run advanced analysis for you
Take payments? Then you’re ready to use TruRating! Measure the implementation of your new customer feedback platform in days (not months or years) thanks to our payment partners.
Hear from an enormous amount of your customers with our question rotation methodology
Access customer feedback pronto, with TruRating up and running in days not months
Find out about what matters most to your business with custom questions, and change it up as much as you like
Prove you take customer-centricity more seriously than your rivals with public profile pages
Ask questions based on multiple variants, including what’s in someone’s basket
Identify revenue opportunities with every piece of customer feedback tied to a transaction amount.
Dive into the data with role-based, AI-driven TruHub dashboards, and partner with our world-leading data & insights team to uncover what you need to be focusing on right now.
Got your own team and dashboard? No problem. Export your data easily, combine it with other sources, and supercharge your reports on Tableau, Power BI or any other platform.
Our patented technology is integrated with dozens of payment vendors, including Verifone, NCR and Ingenico. So whoever in your organization wants to use TruRating, we’re ready to go from the jump…
Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.
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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”
New Balance
“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”
Five Below
“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”
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