Retail Analytics SOFTWARE

The fastest route to your #1 opportunity today

Break through the noise of the day-to-day to see what will actually impact on sales. TruHub is your off-the-shelf retail analytics software for identifying opportunities, taking action, and tracking ROI. With sales data built-in automatically, this is the future of turning customer feedback into higher revenue – from the frontline to the head office. 

Meet our customers
1

Set up and configure easily

Choose what you want to see and what you want your teams to see, without the need for consultants or pricey bespoke builds. 

2

Construct and share dashboard views

Build default dashboards for any of your teams, so they always see the retail store analytics relevant to them.

3

See and track retail intelligence in real-time

Track your key KPIs, see the impact on ATV of better experiences, and pinpoint where you’re falling short with a range of visualizations. 

Custom questions + KPIs

Track what’s most important to you and your brand

ai analytics

AI Enabled

Leverage generative AI to understand quantitative and qualitative retail data

Heatmaps

Spot weak points on a daily, shift, or hourly level

Saved filters

Get to the data you need every time you log on

Single Sign-On

No new passwords needed – log on in a flash

Easy export & print

Access the raw data in Excel, or print what’s on the screen

Get feedback across the whole customer journey. Simply.

The best dashboard needs the best data. Ask just one question at any customer touchpoint – online or offline – and identify what’s really driving customers to buy from you.

Make sure your teams get the retail analytics most useful to them, by building customized dashboards for a range of personas…

Frontline Managers

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  • Drill down into data for just a single store
  • Pinpoint weak areas with hourly heatmaps
  • Connect feedback to in-store sales data

Regional Managers

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  • Compare data across a range of stores
  • See leaders and laggards in your patch
  • Connect customer feedback to sales data

Store Ops Teams

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  • Filter your data by touchpoint, outlet or timeframe
  • See the big picture, and drill down into individual stores
  • Equip your frontline with the data they need to improve

CX Teams

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  • See data from across the customer journey, all in one place
  • Prove the ROI of CX with feedback tied to transactions
  • Discover the experiences that drive revenue + stores falling short

Marketing Teams

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  • Track the effectiveness of your in-store or digital campaigns
  • See your custom Intelligent Questions in one place
  • See your custom Intelligent Questions in one place

What is
Open CX?

Giving Back
with TruCharity

Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.

Request a demo

Request a demo

Connect with a TruRating representative for more information about our solutions.

You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

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