With a simple tap or scan of their phone, your customers can tell you what they think. Whether they’re walking the floor, heading for the exit, or collecting something they bought online.
Customers can tap or scan their phones on a Tap to Rate stand or sticker, which can be placed anywhere you choose—from product packaging and restaurant tables to customer service desks and hotel rooms
Our NFC feedback and QR code survey technology then opens a browser on their phone, allowing customers to answer a single quantitative question. They also have the option to provide open-text feedback, but only if they choose to.
Once you’ve got all that data, it goes into your TruHub dashboard, where you can see it alongside all of your other data collected at the point of payment. So, you get a complete view of the customer journey.
Give your customer the option to give an additional piece of open-text, qualitative feedback.
Make it easy for non-shoppers to tell you what they think, before they head out the door.
Find out how your BOPIS service is doing with fast feedback on those “last 10 yards” of the experience.
Put a Tap to Rate device anywhere in-store to get in-the-moment (and in-the-place) feedback.
Get back to unhappy customers if they choose to share their contact details with you after giving feedback.
Uncover how customers feel about each touchpoint throughout their in-store journey.
Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.
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