How Customer Reviews and Ratings Can Strengthen Your eCommerce Site
Email surveys, feedback monkeys, satisfaction seahorses – the world of online feedback can be a veritable petting zoo of weird and wonderful beasts. While it’s a given that customer reviews and ratings are a great tool to strengthen your e-Commerce site, it’s vital to remember the importance of providing a good customer experience while you’re […]
ATL Businesses Team Up to Help Local Retailers Listen to their Customers
TruRating, a customer experience specialists with offices on the Beltline in Atlanta, is piloting a partnership with Cayan, a payment technology company, that is already benefiting local retailers based in Ponce City Market in Atlanta. Sugarboo & Co, a fast-growing retailer specializing in artistic gifts and homeware, and Citizen Supply, a specialist store in artisanal […]
TruRating’s Takeaways from CX NYC 2018
A couple weeks back, we attended Forrester‘s CX NYC 2018. We heard from industry experts and leaders in the customer experience field at various sessions throughout the event. Here are some quick take-aways from what we heard and saw at the conference: Customer Experience Is Crucial for Success At this point, there’s no debate—providing customers with […]
TruRating & Ingenico Win “Partnership of the Year” at the Retail Systems Awards
Alongside Ingenico, we’re honored to announce that we were awarded “Partnership of the Year” from Retail Systems at their yearly ceremony held on June 27th. The prestigious Retail Systems Awards took place at the Waldorf Hotel in central London and was hosted by UK-based comedian Kerry Goldiman. Retail Systems is a leading business publication that recognizes technology […]
FSR Magazine: Can Real-Time Feedback Shape the Future of Full-Service Restaurants?
Validated, real-time customer feedback can make a powerful impact on full service restaurants. The problem is determining how restaurants can tap into this data and connect with customers. Our founder and CEO, Georgina Nelson gives restaurants some helpful tips in her new article on FSR Magazine. Read the full story here. Luca Eandi
Fast Casual: 3 Ways Real-time Feedback Serves Your Restaurant
Real-time feedback can give restaurants a leg up in catering to their customers’ needs and boost sales. Our CEO, Georgina Nelson outlines three ways restaurants can capitalize on this trend in her new article for Fast Casual. Read the full article here.
TruRating at 30 Million
Boo-yah, we just collected our 30,000,000th rating! Seems like just yesterday we broke the 10-million mark, and that’s because, well, it wasn’t that long ago. Through the last six months, the number of weekly ratings we’ve gathered has exponentially grown as more merchants make the right call to switch TruRating on in their stores. That’s […]
Why One Customer Survey Question is More than Enough
Here’s one that you might’ve missed last month—our founder and CEO, Georgina Nelson, shared her thoughts on the power of one question in a piece for April’s Today’s Grocer titled, “Why One Customer Survey Question is More than Enough”. She explains how taking a less-is-more approach can make a tremendous difference in not only the volume […]
Summarizing Your Weekly Summary
How good was the service you offered to your customers last week? Did it improve or get worse? Which outlet performed best? What about your TruPromoter score? With TruRating’s Weekly Summary Reports you can find out the answers to these questions within seconds, every Monday morning via an email sent directly to your mailbox. Personalized […]
TruGem: Value Fans Spend 12% More
Diners love getting a great deal when they eat out. So much so, that if the server mentions that the dessert is half off, they’re not only more likely to order that piece of red velvet cheesecake and feel great about it—they’re also more likely to come back. We’ve found that in restaurants, value satisfaction […]
Gareth Johns joins TruRating as Chief Data Officer
We’re excited to share the news that the Tru family has just got even more powerful – former Starcount Insights and Dunnhumby heavyweight Gareth Johns has joined us as Chief Data Officer! Check out the following articles to find out more: Research Live Field Marketing Campaign Live
TruRating Debuts Plug-In with Magento, Launches Full Online Offering
The original in-store customer feedback solution now first of its kind available in the e-commerce realm TruRating announced today an official extension with Magento Commerce, the worldwide leader in cloud digital commerce innovation. TruRating is now available for Magento merchants looking to select innovative solutions that enhance business operations. In addition, the TruRating solution, which began […]
