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Serve Up Better Experiences By Focusing on Customer Feedback

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Franco Manca2 Q-recommend this place

In January’s edition of Today’s Restaurant News, our CEO, Georgina Nelson, makes a case for how a restaurant can boost its bottom line simply by enabling real-time customer feedback. She delves into topics such as service, employee training and competitive analysis, and how they can all benefit from gathering timely customer insights.

To read the full article, visit www.trnusa.com and download their January issue.

Luca Eandi

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The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.
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Discover phygital in retail: where physical & digital merge for immersive CX. We discuss examples and strategies you can implement.
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CX is dead, long live CX. Why the next generation of retail leaders need to embrace Open CX.
Embrace the new era of retail CX, where transparency, personalization, and real-time feedback elevate brand-consumer interactions.
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Customer experience in retail just isn’t working. You’re hearing from your angriest 1% of customers. They’re skewing your decision-making and not helping generate ROI. And worst of all: they still go online and trash your business. During exclusive webinar, we unveiled a better way of doing things: Open CX.
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The Open CX Manifesto: Welcome to Customer-Centricity Made Simple
You feel it, right? The current approach to customer feedback is fundamentally broken. You’re only hearing from your angriest, loudest customers. They’re making you chase after issues you can’t quantify. And after all that – these customers can still go online and trash your business. Whatever department you’re in – from ops to CX – it seems being customer-centric is a lot harder said than done.
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5 takeaways from Shoptalk 2024 – POS feedback, retail media, and the rise of Open CX
TruRating hit Las Vegas last week for Shoptalk 2024, the annual gathering of retail and CPG leaders. Our CEO Georgina Nelson took to the stage to unveil Open CX, a new, better way to do customer experience. And unlike the old Vegas motto, we’re going to tell-all about what happened there…
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