City Beach: a TruRating Story
The TruRating crew were recently lucky enough to spend a little time with the team behind one of our fantastic retailers, City Beach. HQ’d in bustling Brisbane, City Beach has been trading for over 30 years, building up a reputation as a go-to vendor for youth fashion across Australia. With over 65 stores open across […]
ATL Businesses Team Up to Help Local Retailers Listen to their Customers
TruRating, a customer experience specialists with offices on the Beltline in Atlanta, is piloting a partnership with Cayan, a payment technology company, that is already benefiting local retailers based in Ponce City Market in Atlanta. Sugarboo & Co, a fast-growing retailer specializing in artistic gifts and homeware, and Citizen Supply, a specialist store in artisanal […]
Case Study: Ping Pong Saw an 8.1% Increase in Spend
Ping Pong is our favorite London-based restaurant chain serving delicious dim sum, inventive cocktails and the finest Chinese teas. Excellent customer service has always been at the heart of Ping Pong’s success. To make sure that their high standards are maintained across their restaurants, they’ve successfully built a staff performance management structure around the one […]