Retail Training Platform

Make every store a top performer

Our AI-driven retail training platform turns real-time customer feedback into weekly, store-specific coaching plans that focus managers on the behaviors that will move the needle. The result? Higher ATV, stronger conversion, and a culture of consistent execution across your estate. 

retail training platform
Trusted by leading brands
1

Learn what's working

Focus your team on the revenue-driving behaviors unique to your organization, and set simple, clear goals they can rally around. 

2

Retail training that sticks

Every store receives a tailored weekly retail training plan that prioritizes the staff behaviors that impact revenue. Managers and teams know exactly what to do, when to do it, and why it matters.

3

Proof of impact

Track the lift in ATV, conversion, and repeat visits as behaviors improve. Show store leaders the revenue upside of great execution, and spot risks before they hit the P&L. 
 

Motivation and
recognition

Recognize managers and teams the moment they deliver, turning short-term wins into lasting habits and lifting performance shift by shift.

Confidence for store managers

Weekly retail training plans give managers clarity on where to focus, so they can act with confidence instead of scrambling for answers.

Engaged leaders
and teams

Your teams understand not just what to do, but why it matters, creating purpose, stronger execution, and visible performance lifts.

Scalability

What works in your best stores can be replicated across every region, giving you execution consistency across your estate.

Continuous improvement

Small, targeted actions each week add up to measurable impact over time, from faster rollouts to reduced risk of experience breakdowns.

sentiment analytics

Operational agility

React faster to performance shifts, campaign rollouts, or experience risks, using live feedback to adapt coaching week by week.

The foundation for faster, smarter retail performance

Our AI retail training is an extension of TruHub. TruHub breaks through the noise of day-to-day reporting to surface the opportunities that impact sales. It connects real-time customer feedback at the point of payment with sales data already built in, so you can identify opportunities, act quickly, and track ROI across every store and shift. 

Every role in retail has a different challenge. TruRating’s retail training platform delivers tailored value for each, so everyone from the store floor to head office can see, act, and prove impact. 

Store
Managers

Clarity on what to focus on this week, with proof that small changes drive big financial wins.
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  • Get a weekly coaching plan, tailored to your store
  • See how small behavior changes lift ATV and conversion
  • Coach with confidence and show your team that great service drives results

Regional
Leaders

Visibility across stores to celebrate leaders, lift laggards, and create consistency.
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  • Spot top and underperforming stores in real time
  • Share what works to drive consistency across regions
  • Lead with data, not anecdotes, to lift team performance

Operations
Leaders

Confidence that your playbook is being delivered in the field, with the ability to pivot quickly when execution gaps appear.
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  • Track field execution of key initiatives by store and shift
  • Detect and fix friction before it hits sales or CX scores
  • Prove ROI on coaching and service programs instantly

CX & Insight
Leaders

Proof that customer experience isn’t just a “nice to have”, it drives ATV, conversion, and loyalty.
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  • Optimize staffing levels to deliver the best experience across store
  • Identify coaching opportunities where skills gaps might exist
  • Celebrate high-performing stores and replicate success more widely

HR & L&D

Focus training on the behaviors that matter, measure adoption in real time, and celebrate team success.
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  • Focus training on the frontline behaviors that move the needle
  • Measure learning adoption in real time across stores
  • Recognize and reward behaviors proven to grow sales

Giving Back
with TruCharity

Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.

Request a demo

Request a demo

Connect with a TruRating representative for more information about our solutions.

You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

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