Forget the old, broken ways of how to increase conversion in retail. Instead, partner with our world-leading data & insights team to get 80%+ of your shoppers to tell you what your non-shoppers won’t. We’ll audit your stores based on the feedback from your paying customers, asking them about the things we KNOW impact conversion.
Ask targeted questions based on your objectives and known reasons for lower conversion in retail.
Hear from customers and combine that data with store information, plus daily footfall and staffing numbers.
See the regions, stores and shifts where there’s opportunity to improve and drive up conversion.
There’s a fine line between a shopper and a non-shopper. We know there are only a few reasons people leave stores without buying anything, and you can ask your paying customers about all of them. Here’s how…
Conversion analysis is one of six TruInsights we offer. Talk to us about how we can run analysis on ATV drivers, repeat visits, and shopping missions.
Every time a customer gives a rating, TruRating donates to one of several children’s charities around the world. It’s part of our DNA and one reason consumers love to give their feedback with us.
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TruRating captures verified customer signals at the moment of purchase and turns them into consumer intelligence you can act on. Across every store, location, product and channel. Over 1 billion signals captured and counting.
“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”
ALDI
“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”
JD Sports
“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”
bealls