Rising Prices, Changing Habits
Last week we shared the first of a four-part look at the ways that inflation is impacting the retail landscape, with exclusive findings from our latest consumer report. While in Part 1, we explored the varying impacts of inflation across the generations, in Part 2, we take a look at how the inflationary impact on essential consumptions, like groceries and petrol, is shaping the way the modern consumer approaches retail.
Why Inflation Doesn’t Impact Everyone the Same Way?
While it would be nice to say it’s been a long time since retail was met with a singularly dominant challenge, the global cost-of-living crisis has picked up the reins from where COVID-19 left off.
Retail Customer Experience
Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect. The most excited, according to a TruRating poll, are in New Jersey, Massachusetts and California.
How Did I Do?
Top retail influencer and friend of TruRating Andrew Busby, recently celebrated the publication of his first book: Harry Was Right All Along is a collection of short stories from the high street, tracing the ups and downs of the ‘profoundly human’ business of retail. Writing with an experts eye for detail, the collection offers “a refreshing […]
Improving Customer Experience Means Giving the Silent Majority a Voice
Our CEO and founder, Georgina Nelson, penned an article for Multichannel Merchant on how retailers can reach the silent majority of their customers who never leave feedback, thus opening the doors to higher response rates and better insights. The first step, she says, is to recognize the silent majority in the first place. Then, give […]
