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ratings
Say Hello to TruRating.
Welcome to Open CX. A more trusted, actionable and impactful way to create better customer experience
![](https://trurating.com/wp-content/uploads/2022/02/shape-divider-hero-shorter-1.png)
Meet our customers
![Cracker_Barrel_logo](https://trurating.com/wp-content/uploads/2024/02/Cracker_Barrel_logo.png)
![Monsoon Accessorize](https://trurating.com/wp-content/uploads/2024/02/Monsoon-Accessorize.png)
![Aldi Logo Small](https://trurating.com/wp-content/uploads/2023/01/Aldi-Logo-Small.png)
![NAPA Auto Parts](https://trurating.com/wp-content/uploads/2023/01/NAPA-Auto-Parts.png)
![JD_2](https://trurating.com/wp-content/uploads/2021/08/JD_2.png)
![Canada Postt](https://trurating.com/wp-content/uploads/2021/08/Canada-Postt.png)
![WH Smith](https://trurating.com/wp-content/uploads/2022/08/WH-Smith.png)
![tommy-2](https://trurating.com/wp-content/uploads/2021/08/tommy-2.png)
![Five Below](https://trurating.com/wp-content/uploads/2021/08/Five-Below.png)
![Hanes-2](https://trurating.com/wp-content/uploads/2021/08/Hanes-2.png)
![Fortnum_&_Mason_logo](https://trurating.com/wp-content/uploads/2023/09/Fortnum__Mason_logo.png)
![0cbea0e0-b831-11eb-8b4c-2fc3b64ef941 (1)](https://trurating.com/wp-content/uploads/2020/04/0cbea0e0-b831-11eb-8b4c-2fc3b64ef941-1-1.png)
![JB Hi-Fi](https://trurating.com/wp-content/uploads/2021/08/JB-Hi-Fi.png)
![Kathmandu](https://trurating.com/wp-content/uploads/2021/08/Kathmandu.png)
![New Balance_2](https://trurating.com/wp-content/uploads/2021/08/New-Balance_2.png)
![Longo's_logo](https://trurating.com/wp-content/uploads/2022/09/Longos_logo.png)
![bealls-inc-logo-22](https://trurating.com/wp-content/uploads/2023/03/bealls-inc-logo-22.png)
![Barbeques Galore logo](https://trurating.com/wp-content/uploads/2024/07/Barbeques-Galore-logo.webp)
![EventNetwork_Logo-01](https://trurating.com/wp-content/uploads/2023/02/EventNetwork_Logo-01.png)
![Champion](https://trurating.com/wp-content/uploads/2021/08/Champion.png)
![Rip Curl_2](https://trurating.com/wp-content/uploads/2021/08/Rip-Curl_2.png)
![Calvin Klein](https://trurating.com/wp-content/uploads/2021/08/Calvin-Klein.png)
![Lagardere](https://trurating.com/wp-content/uploads/2021/08/Lagardere.png)
![Bonds](https://trurating.com/wp-content/uploads/2021/08/Bonds.png)
![toms_2](https://trurating.com/wp-content/uploads/2021/08/toms_2.png)
![](https://trurating.com/wp-content/uploads/2021/07/home-screen.png)
By making it easy to give feedback
Just one button push at payment whether you’re in-store or online.
![](https://trurating.com/wp-content/uploads/2021/07/line-short-2-01.png)
Everywhere you shop
In-Store
In-Store
Give your feedback with a simple click of a button as you wait to pay. Anonymous, secure, easy.
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Online
Online
Finished shopping? Easy. Our simple widget appears post-pay for one click ratings - blink and you'll miss it.
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Beyond
Beyond
Fed up of long surveys every time you buy something? So are we. One-touch responses, answer in seconds.
Read More
![](https://trurating.com/wp-content/uploads/2021/07/line-short-1-01.png)
We give everyone a voice
Not just the ravers and moaners!
![](https://trurating.com/wp-content/uploads/2021/08/Speech-Bubbles.png)
![](https://trurating.com/wp-content/uploads/2021/07/line-short-2-01.png)
![](https://trurating.com/wp-content/uploads/2021/07/line-short-2-01.png)
![Smile Train Charity](https://trurating.com/wp-content/uploads/2021/08/Smile-Train-for-Homepage.png)
What our customers
are saying
![](https://trurating.com/wp-content/uploads/2021/06/toms-logo.png)
“We received an average online response rate of 50% last year, which completely blew our minds in terms of quantity and quality of feedback.”
TOMS
Franc Renzi
General Manger, TOMS
![](https://trurating.com/wp-content/uploads/2021/07/Athletes-Foot-Logo.png-1.webp)
“TruRating’s consumer pages have provided us with a layer of social proof we didn’t think we could get.”
The Athlete’s Foot
Steve Cohen
Group GM, Accent Performance Division
![](https://trurating.com/wp-content/uploads/2021/02/New-Balance@2x.png)
“Making the right decision is not always easy in retail – TruRating gives us the ability to test and validate our intuitions and act confidently.”
New Balance
![](https://trurating.com/wp-content/uploads/2021/07/download-300x166.png-1.webp)
“The speed and volume of the data is the real stand out. We can run tests in a matter of weeks and see the impact on customer experience and spend.”
JB Hi-FI
![](https://trurating.com/wp-content/uploads/2021/06/bealls-logo-new.png)
“If you work in Store Ops and you’re struggling to understand what’s happening across your store estate – you need TruRating.”
Bealls
Bealls Store Ops Team
![](https://trurating.com/wp-content/uploads/2021/06/longos400-300x104.png)
“TruRating helped us understand why service and sales were dropping off in evenings. We acted and used TruRating to measure the impact. Scores and sales went up. ”
Longo’s
Longo’s Supermarkets Projects Team
![](https://trurating.com/wp-content/uploads/2021/06/images-300x104.jpeg)
“If you put the customer at the heart of everything you do, TruRating is the perfect partner – the data we get is gold”.
Retail Prodigy Group (Nike)
Trevor Stitt
Retail Prodigy Group (Nike)
![](https://trurating.com/wp-content/uploads/2021/06/Rip_Curl-logo.png)
“TruRating has revolutionized how we run our business”
Rip Curl
Stephen Domancie GM
Kathmandu/Rip Curl
![](https://trurating.com/wp-content/uploads/2021/02/Kathmandu@2x-300x30.png)
“TruRating has helped us get real – at the end of the day our customers’ feedback is so important – you can’t hide from it.”
Kathmandu
Loana Bentin
Northern Regional Manager, Kathmandu
![](https://trurating.com/wp-content/uploads/2021/05/cta-shapes-3.png)
![](https://trurating.com/wp-content/uploads/2021/07/Final-CTA-Image-fix-634x1024.png)
![](https://trurating.com/wp-content/uploads/2021/05/cta-shapes.png)
![](https://trurating.com/wp-content/uploads/2021/05/cta-shapes-2.png)
![](https://trurating.com/wp-content/uploads/2021/05/cta-shapes-2.png)