Operations

Operations

Continuing a hot streak this year, Team Oz was delighted to take home gold in the category of Retail Supplier of Year.
With so much going on, it can be hard to know where to focus – luckily we're here to provide you with an overview of the highlights and dominant themes of this year's event. 

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Aldi-500x200 1

“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

ALDI

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide