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Press

Introducing the world’s biggest platform for validated consumer ratings… which you’ve probably never heard of (till now)
In one of the most anticipated events of the year, Retail Global was back to celebrate innovation, empathy and success among the retail solution industry with the VIP (Vendor in Partnership) Awards. Here’s the full list of winners from the night.
Growing up in England in the 1990s, Georgina Nelson got an inside look at how brick-and-mortar bookstores scrambled to take on a scrappy upstart by the name of Amazon.
There is clear evidence in the data McKinsey provides that something is going wrong in the world of CX. Of a panel of 260 leaders in the field, only 15% of users claimed to be satisfied with the survey data they currently collect, while just 6% said they were confident in using it to make decisions.
Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect. The most excited, according to a TruRating poll, are in New Jersey, Massachusetts and California.
As non-essential retailers reopen their stores today, 80% of British consumers are ready to embrace physical shopping again, with just 20% nervous about doing so.
Coming in hot just before NRF 2020, the TruRating team was delighted to pick up another award for the mantle having been named Best Customer Analytics and Retail Insights Solution of of the year
ACCEO and TruRating Partner to Simplify Merchants and Retailers’ Instant Visibility on Key Customer Experience Metrics
AEVI partners with TruRating in time for US market entry to offer an innovative customer feedback service through AEVI’s Global Marketplace
The startup offers a mass point-of-payment rating system that allows customers to seamlessly share their opinions.

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We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.

ALDI

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“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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