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ARA Magazine: Why an investment in staff is an investment in your bottom line

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“In 2019 customer experience is a top priority and it’s success begins and ends with one transaction” – Dylan Berrington, Head of TruRating ANZ 

As the retail year begins to warm up, there’s no better time than to make sure you’re getting the fundamentals right.  Dylan Berrington, Head of TruRating Australia and New Zealand spoke to the Australian Retailer Association for the latest issue of “The Retailer” magazine, discussing the relationship between investing in staff and your bottom line.

Download your free copy today and head to p36-7 for the full story.

 

 

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TruRating

Real people, trusted feedback.
At TruRating, we capture real-time, transaction-linked feedback at scale. Integrating with point of sale systems and other touchpoints, we provide retail businesses with reliable customer insights to drive improvements, enhance experiences, and boost performance.

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“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”

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“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

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