Retail Experience Platform
Data your digital teams can truly believe in...
- Say hello to...
- Say goodbye to...
An average 50% response rate
Real data in near to real-time
Feedback
from genuine customers
Clear and actionable insight
Plug and play simplicity
Transparent pricing
User-friendly dashboards
Support the
year round
Hearing from around 1.5% of your customers
Waiting weeks for reports
Fake and untrustworthy reviews
Data you
can’t rely on
Complicated development projects
Endless
hidden fees
Data you need a PhD to work through
Being ignored after setup
Representative
By being super simple and super quick, we get industry-leading response rates
REAL-TIME
Identify issues with your site before they impact performance
AUTHENTIC
Combine your transactional data with authentic customer sentiment
Intelligent questions
Trigger intelligent questions using real-time data to ask the most specific and relevant questions to your customer base
Flexibility
Identify recurring themes in your qualitative feedback in real-time using Microsoft Azure powered Natural Language Processing technology
Triggers and alerts
Find out when your eCommerce site is struggling before it impacts your business.
AI-powered text analytics
Uncover trends and sentiment from open-text feedback
Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.
Are you interested in
Buy Online, Pickup In-Store?
Y
63%
N
63%
+11.9%
Would you be interested in
a subscription service?
Y
15%
N
85%
+3.0%
Did you view our size guides when
shopping with us today?
Y
58%
N
42%
+11.9%
Are you interested in
Buy Online, Pickup In-Store?
When customers say “Yes”…
- 11.9% Lift in Spend
Y
63%
N
37%
Would you be interested in
a subscription service?
When customers say “Yes”…
- 3.0% Lift in Spend when ‘Yes’
Y
15%
N
85%
Did you view our size guides when
shopping with us today?
When customers say “Yes”…
- 14.2% Lift in Spend
Y
58%
N
42%
