Say goodbye to making decisions based on poor data, worrying about patchy execution and second guessing what your customers are thinking. Say hello to TruRating’s in-store point of sale survey solution.
Our patented, nonintrusive point of sale feedback solution allows you to capture in-store feedback right at the moment of purchase. It’s easy to set up and hassle-free for technical teams, as we partner with all the leading payment providers. Custom payment system? No problem, we work with those as well.
Hear from 80%+ of your customers in near real-time to obtain a truly representative sample of data. Discover the key factors that drive store performance, learn what influences conversion rates, or gain deeper insights into buyer behavior—the possibilities are endless.
Unlock the full potential of your operations with our TruHub analytics platform. Equip your store teams with the insights they need to make impactful changes all the way down to shift-level. With the power of generative AI-driven analytics, your teams can seize every opportunity to improve performance and maximize revenue like never before.
Take payments? Then you’re ready to use TruRating! Measure the implementation of your new in-store feedback platform in days (not months or years) thanks to our payment partners.
Hear from up to 80% of your customers, not the 1.5% who usually fill out a survey or complain
Diagnose and fix store issues before they impact your bottom line and your reputation
Every customer becomes a mystery shopper, giving you a real view of store performance
Display your in-store ratings online to help increase your organic SEO and build customer confidence in your brand.
Did staff greet you today?
When customers say “Yes”…
Y
96%
N
4%
Were you offered additional items?
When customers say “Yes”…
Y
77%
N
23%
How well do we know our product?
When customers say “Well”…
83%
OK
14%
3%
Did staff greet you today?
Y
96%
N
4%
+20.2%
Were you offered additional items?
Y
77%
N
23%
+35.2%
How well do we know our product?
83%
OK
14%
3%
+11.9%
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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”
New Balance
“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”
Five Below
“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”
bealls
