Operations

Operations

Zack Hamilton, Strategic Advisor at TruRating, shares how Aaron’s boosted sales effectiveness, and how feedback could’ve taken it further.
TruRating is shortlisted for Retail Partner of the Year at the 2025 People in Retail Awards for helping retailers turn feedback into results.
Discover actionable customer strategies for retail executives to drive growth, boost retention, and connect CX to board-level outcomes.
TruRating is proud to announce a new partnership with Ocean State Job Lot, a retailer renowned for its “adventure shopping” experience.
Join TruRating at Shoptalk Europe 2025 to explore how real-time feedback powers unified commerce and drives revenue from digital to in-store
We unveil our Data Maturity Model to help retailers connect insights to outcomes and drive smarter decisions across every store
Learn how to measure and increase customer lifetime value (CLV) with real-time insights, behavioral data, and strategies to boost retention.
Mark your calendars! On April 2-3, 2025, TruRating will be at the Retail Technology Show 2025 at London ExCeL, and we can’t wait to meet you.
From March 25 to 27, over 10,000 retail professionals and more than 200 industry leaders converged at Mandalay Bay in Las Vegas for Shoptalk Spring 2025.
Find out how to increase ATV in retail with insights from our guide, by combining service, sales-driven culture, and actionable data insights
Learn key takeaways from our recent ATV masterclass and how to transform your frontline staff into sales-driven experts.
The TruRating team just wrapped up an unforgettable three days at NRF 2025 in New York City, and what a whirlwind it’s been. The energy, the connections, and the sheer innovation on display made this one for the books. 

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Aldi-500x200 1

We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

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“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide