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Case Studies

Case Studies

Terre Haute - Circa May 2020: Five Below Retail Store. Five Below is a chain that sells products that cost up to 5 dollars.

Understanding your CX by Department

Understanding your CX by Department. Discover how retailers are using TruRating to improve their business with better customer insights.
Longo

Analyzing Customer Loyalty by Segment

Analyzing Customer Loyalty by Segment. Discover how retailers are using TruRating to improve their business with better customer insights.
Bealls Store

Unlocking the behaviors to create legendary guest experiences

Unlocking the behaviors to create legendary guest experiences. Discover how retailers are using TruRating to improve their business with better customer insights.
Buford, USA - Jan 17th 2021: Front view of the New Balance store located in Buford, GA.

Testing customer response to a new store layout

Testing customer response to a new store layout. Discover how retailers are using TruRating to improve their business with better customer insights.
Produce section in grocery store

Identifying and fixing a drop in C-sat

Identifying and fixing a drop in C-sat. Discover how retailers are using TruRating to improve their business with better customer insights.
fivebelowfront

Mitigating a safety crisis during Covid

Mitigating a safety crisis during Covid Discover how retailers are using TruRating to improve their business with better customer insights.
Finish Line

Managing an effective re-branding

“With TruRating Online we collect more than 80K ratings every week from nearly 50% of our customers”  
kathmandu-westfield-myb

Helping to understand a globetrotting customer base

Helping to understand a globetrotting customer base. Discover how retailers are using TruRating to improve their business with better customer insights.
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Delivering the ‘Ultimate Customer Experience’

Delivering the ‘Ultimate Customer Experience’. Discover how retailers are using TruRating to improve their business with better customer insights.

Worth it or wasted? The consumer view on retail technology in 2024.

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

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Worth it or wasted? The consumer view on retail technology in 2024.