Case Studies – TruRating

Enjoy our latest and greatest Case Studies

Check out our latest case studies to see how we’ve helped our retail partners optimize their CX and increase ROI as a result.

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Understanding your CX by Department

“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible”

Five Below

Analyzing Customer Loyalty by Segment

“Having a view of our entire customer base (not just loyalty members) is truly a revelation – only TruRating provides that.”

Longo’s

Unlocking the behaviors to create legendary guest experiences

TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has

Bealls

Testing customer response to a new store layout

“TruRating gave us insights into our new store format in just a matter of weeks – we could clearly see the improved performance, and the volume of data meant knew we could trust what we saw.”

New Balance

Identifying and fixing a drop in C-sat

“The ability to use heatmaps to really understand performance down to a granular level is a huge advantage for our store teams and our customer experience strategy”

Longo’s