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Blog

Blog

real time feedback and customer experience

Real-time feedback and customer experience – the new standard for retail

Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
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Advantages and disadvantages of a competitive pricing strategy

Learn the advantages and disadvantages of a competitive pricing strategy and why store-level insight is key for retail operations leaders.
mystery shopping promoter scores

What mystery shopping and promoter scores got wrong

Retail’s legacy tools, mystery shops and promoter scores, create compliance theater, not performance. True growth comes from behavioral signal.
how to measure customer service

How to measure customer service – metrics and tools

Learn how to measure customer service performance in retail. Explore key customer service metrics, KPIs, and tools to improve loyalty, ATV & conversion.
AI-in-Retail-Blog-Image

AI in retail – how artificial intelligence is changing the retail industry

Discover how AI in retail is transforming operations, boosting conversion, and enhancing customer experience with real-world brand examples.
why retail rollouts fail

Why retail rollouts fail – the broken pilot validation loop

Retail pilots often fail in rollout, not design. Discover why rollouts break down, and how behavioral signal can flip rollout success rates.
16.7M-Opportunity-Blog-Image

The opportunity hiding in your bottom quartile stores

Uncover the lost revenue hiding in your bottom quartile stores. Learn how execution gaps quietly drag down performance (and how to fix them).
retail performance layer operating model

How the Retail Performance Layer transforms the operating model

Retail’s legacy operating model wasn’t built for speed or precision. Learn how the Retail Performance Layer rewires execution for today.
retail performance layer

The cost of operating blind – what happens without a Retail Performance Layer

Without a Retail Performance Layer, you're not just blind to execution gaps, you’re scaling them. Here's what it’s costing your business.
retail performance layer

Introducing the Retail Performance Layer

TruRating's Strategic Advisor, Zack Hamilton, introduces the Retail Performance Layer, a real-time execution system that solves retail's billion-dollar strategy gap.
fake reviews

How to deal with fake reviews

Fake reviews are hurting honest businesses. Learn how to protect your brand, build trust, and turn real customer feedback into social proof.
Zack-Blog---Aarons

From behavior change to business performance – what I learned rebuilding the sales effectiveness model at Aaron’s 

Zack Hamilton, Strategic Advisor at TruRating, shares how Aaron’s boosted sales effectiveness, and how feedback could’ve taken it further.
atv guide

How to get your frontline to think “sales”, not just “service

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

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Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide