Welcome to TruGems!

Hello there.

Wahoooo! You found us. That means your world is about to get a little bit better.

As you can tell, we’re feeling pretty excited to welcome you to TruGems—our new home for all the nifty tips, juicy data snippets and actionable customer insights we’ve been busy collecting over the past couple of years.

You’ve probably found yourself here because you’re looking for pointers on how to nurture and grow a business—and you’ve come to the right place! We’ve been helping businesses around the world listen to their customers since 2015, and we’ve learned a lot. So much so, in fact, that it’s too good to keep to ourselves.

Whether you’re interested in the retail, hospitality or service sector, we’ve got all sorts of hints and tips for optimizing business operations and improving customer experience. And it’s all powered by our mass, validated data—so you know you can trust what you read here.

Okay, you’re sold! So what can you expect?

  • Quick headlines shouting out the truths we’re finding within our data
  • All the latest product information from TruRating HQ
  • Our take on what’s stirring up the retail, hospitality and services sectors
  • Little highlights showing how TruRating could help you grow your business

We’re thrilled to have you here—now dive in and start digging for gems 🙂

 

Author

TruRating

Real people, trusted feedback.
At TruRating, we capture real-time, transaction-linked feedback at scale. Integrating with point of sale systems and other touchpoints, we provide retail businesses with reliable customer insights to drive improvements, enhance experiences, and boost performance.

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You’ll be in great company...

Aldi-500x200 1

We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.

ALDI

JD-500x200 1

“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”

JD Sports

bealls-icon

“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”

bealls