Mary Hubbard, Head of Online, talked to Hypepotamus about how she discovered TruRating and knew she had to be a part of the ratings revolution — even if that meant leaving a career in Silicon Valley behind. The interview covers how TruRating’s innovative real-time CX solution allows merchants to understand their customers and make better decisions about their businesses. Check out the full interview here.
“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”
ALDI
“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”
JD Sports
“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”
bealls