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Is Nordstrom putting customer convenience above the competition?

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3 CX Improvements to drive revenue growth

We recently submitted a guest blog post for our fantastic partners Retail Pro about three simple customer experience tactics you can implement to drive revenue growth for your business. Because we’re generous, we’ve decided to share the intro of the article here, enjoy this taster and be sure to click through for the full read below!
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The Influencers: Andrew Busby

Second up to bat in our new series The Influencers, we were lucky enough to speak to the fantastic Andrew Busby. Having worked in the retail industry for over 20 years, Andrew’s time is now primarily spent working as a retail analyst, writer and keynote speaker.

Introducing… the CX Primer

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PAX and TruRating Are Simplifying Customer Feedback for Retailers

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The Influencers: Nicole Leinbach Reyhle

Dirty Floors and Retail Basics

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Leaving a Lasting Impression: Traditional vs. Digital Marketing

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The Art of the Survey

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RetailEXPO 2019 Wrap-Up – what we learnt.

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How to put Customer Experience Theory into Practice

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CX Icon: Brian Dennis

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How to get your frontline to think “sales”, not just “service

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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

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Improving ATV – how to get your frontline to think “sales”, not just “service

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