While today’s retail world is flooded with a dizzying array of future-looking technologies purporting to give businesses the edge, sometimes getting the basics right is just as crucial.
Writing on MyCustomer.com, TruRating founder Georgina gives her top five tips to help retailers understand what their customers really care about when it comes to service, and how to use that feedback to help staff perform even better.
Check out the full article here.
Dan Frank
“We use TruRating to confirm what customers actually notice and respond to positively, which allows us to quickly roll out a plan based on real data. Then we can double down on what works across our stores.”
ALDI
“With other CX programmes, the stats never matched what we observe in store because of low response rates. With TruRating, the numbers make sense.”
JD Sports
“TruRating provides a consistent, up-to-date view of performance across every channel, it brings our business together in a way no other tool has.”
bealls