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Operations

Operations

real time feedback and customer experience

Real-time feedback and customer experience – the new standard for retail

Explore how real-time feedback and real-time customer experience are transforming retail. Learn benefits, analytics, and store coaching tips.
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TruRating named finalist at the 2025 Business Culture Awards

We’re delighted to announce that TruRating has been named a finalist for the Best Brand & Values Initiative at the 2025 Business Culture Awards.
forrester nrf europe

TruRating named in Forrester’s “2025 NRF Europe Innovators: Retail-Focused Tech Companies To Watch”

TruRating named in Forrester’s 2025 NRF Europe Innovators report. See how real-time checkout feedback tied to spend helps retailers scale.
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Advantages and disadvantages of a competitive pricing strategy

Learn the advantages and disadvantages of a competitive pricing strategy and why store-level insight is key for retail operations leaders.
mystery shopping promoter scores

What mystery shopping and promoter scores got wrong

Retail’s legacy tools, mystery shops and promoter scores, create compliance theater, not performance. True growth comes from behavioral signal.
nrf europe 2025

TruRating at NRF Europe 2025 – bringing retail together in Paris

TruRating joins NRF Europe 2025 in Paris, showcasing retail performance insights at the Innovators Showcase. Meet our team 16–18 Sept.
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AI in retail – how artificial intelligence is changing the retail industry

Discover how AI in retail is transforming operations, boosting conversion, and enhancing customer experience with real-world brand examples.
coaching that converts

Coaching that converts – how to train the staff behaviors that improve revenue

Discover how to turn retail insight into action. Learn how coaching frontline behaviors drives sales, consistency, and measurable ROI.
why retail rollouts fail

Why retail rollouts fail – the broken pilot validation loop

Retail pilots often fail in rollout, not design. Discover why rollouts break down, and how behavioral signal can flip rollout success rates.
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The opportunity hiding in your bottom quartile stores

Uncover the lost revenue hiding in your bottom quartile stores. Learn how execution gaps quietly drag down performance (and how to fix them).
retail performance layer operating model

How the Retail Performance Layer transforms the operating model

Retail’s legacy operating model wasn’t built for speed or precision. Learn how the Retail Performance Layer rewires execution for today.
retail performance layer

The cost of operating blind – what happens without a Retail Performance Layer

Without a Retail Performance Layer, you're not just blind to execution gaps, you’re scaling them. Here's what it’s costing your business.
atv guide

How to get your frontline to think “sales”, not just “service

  • Download report

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TruRating for business

Take a more open approach to customer feedback

Discover TruRating for business
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You’ll be in great company...

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“Making the right decision is not always easy in retail. TruRating gives us the ability to test and validate our intuitions and act confidently.”

New Balance

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“The ability to analyse CX by department really is a step change – the speed and volume of the solution allows you to do things previously not possible.”

Five Below

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“TruRating provides a consistent, up-to-date view of performance across every channel – it brings our business together in a way no other tool has.”

bealls

Download report

Improving ATV – how to get your frontline to think “sales”, not just “service

atv guide