Operations

Retail pricing optimization is more crucial than ever, especially in an industry marked by economic fluctuations and changing consumer behavior. The recent trend of major retailers' price cuts highlights the competitive pressures and consumer sensitivities in today's market. These actions underscore the importance of effective pricing strategies to maintain profitability and customer loyalty.

Self-checkout remains the hottest topic in retail. Does it enhance the shopping experience, or is it on its way out? The idea of the systems - also known as checkout kiosks or checkout machines – was simple: empower customers to scan items and complete their purchases without needing assistance from a cashier.

Discover how retail technology innovations are transforming shopping, from self-checkout to AI chatbots. Evaluate their impact and costs.

We explore the world of predictive analytics in retail, its benefits, applications, and examples to illustrate its significance.

When you decide to call your customers “guests”, you set the bar extremely high for customer experience. The Canadian grocer Longo’s uses TruRating to go above and beyond customer expectations. And it’s working: in 2024, it was named the #1 grocery store in Ontario by Leger WOW.

Apparel brands live and die on their ability to be agile - how fast they can get the right products to customers and deliver in-store experiences that keep people coming back.

In the ever-evolving retail landscape, understanding consumer behavior is the linchpin to operational excellence and successful marketing strategies. As we step into the new year, armed with exclusive insights from TruRating, we unravel the tale of consumer holiday shopping habits, examining pivotal dates that witnessed significant shifts in purchasing patterns.

One of my first ever TruRating conversations was with a lady at Starbucks HQ who said this - and educated me on the importance of understanding the individuality of each store. With different customers, each with their own needs, expectations, and behavior patterns - retailers should take a granular view of the experience within each store.