“The preferences and experiences of customers haven’t been the main driver for [self-checkout], and there has been little research into how customers feel about this major shift.” – Gareth Johns, Chief Data Officer, TruRating.
The retail pharmacy industry is at a crossroads, reevaluating its identity and future amidst various challenges and opportunities. The adoption of self-checkout kiosks, aimed at improving efficiency and reducing costs, prompts a closer look at customer perceptions and experiences.
Dive into the retail pharmacy world with insights from TruRating’s Chief Data Officer, Gareth Johns and other industry experts on the Drug Store News site. Discover new changes in service offerings and shopper preferences, including Gareth’s insights into the latest trends in self-checkout. Don’t miss out—read on to stay ahead in retail innovation.
Do you currently have a self-checkout system in your stores? TruRating offers a POS Survey solution that allows you to gather customer feedback at the checkout, helping you learn more about their experience. Book a demo today to discuss how we can assist in unlocking customer insights.
